Total Wine & MoreReviews of totalwine.com

The coupons they send never apply to what I buy. I don't want them. So this last visit, the mgr said it would apply, But no. Then the price on the bin was the wrong one, of course a higher price at the register :(

I was an out of town shopper in Towson, MD store. I bought a $160 bottle of whiskey, and 4 beers. I was charged twice for one of the beers ($5.49). When I called they said I have to travel back to Baltimore to get refund. I have receipt, but that didn't matter. People were nice but policy is terrible. I WON'T GO BACK. The Walmart of booze.....

A couple weeks ago I ordered wine from the wrong store at Total Wine. I reordered the wine from the correct store and called customer service to refund my incorrect order. It took me three calls within three weeks to get the refund and a promise of a $10.00 credit on future purchase. I have yet to receive the $10.00 credit and made another call for that. No one cares. Customer service stinks

I ordered through them and get your money and than blame others why my items didnt get to my home and to say the manager saying its my fault when I explain I have secuirty cameras guess what they run all day so they never came and they cant do anything about it. Take your money somewhere else

If I could give the service 0 stars I would. They took the money and the order was comfimed for the next day deliver. Next morning comes, both wine no email. Call the customer service and mynorder w as s never "invoiced" and no one knows why. Very frustrating because I actually called first to make sure delivery would be on time and items were stocked before hand. Needless to say this was a total waste of time.

(Stevens Creek Blvd in San Jose) Tina and the management there discriminate against people who walk in there. They are so rude and Tina (a short racist Asian woman) who was going to conduct my orientation thought she was going to make me feel dumb and belittle me, but to her surprise I wasn't like their other employees. I stood my ground because there are so many of her kind that get a little position above the rest and they think they own the franchise. They said I was confrontational because I didn't let her treat me less. I was let go for standing up for myself to someone who thinks they are entitled to talk to you anyway they want. The managers here are EXTREMELY rude and racially profile customers and employees. That is what they do on their walkies.

store location 15980 pines blvd, pembroke pines, fl 33027 im fng furious, i didnt say a word i kept my cool but this lady Mavis with braids and glasses called to order another employee to bring the bottle i requested which was the Remy Martin, behind glass. I always come to this location, and i know my order might take a while i have always been asked nicely to step away so cashiers can process other customers. This lady didnt say a word i felt so disrespected, she brushed me off with attitude and expected me to move so i did that for im not rude to the other people, but this lady, is the reason i wont come here and i come for Remy Martin once a week. im so upset i try hard to not be close to other people during these COVID19 times and i had another customer get as near as 5 inches away from me. forget this. im furious

First time ever visiting and had bad experience. I'm on the mixer aisle and out of knowhere here comes the stocking crew with a cart and just pushed it in front of what I was looking at. Not once got a excuse me sir or can I help you. I understand you have to stock the shelves but did they just then decide they needed to stock it up. I'll stick to my normal neighborhood liquor store.