Total Wine & MoreReviews of totalwine.com

There is NO MANDATE for masks in Collier County,, FL. So --> Absolutely Not! Boycott this company until they stop making their customers and employees acquiesce to their own enslavement. Naples, FL total wine, in particular, are Commie Sympathizers "mandating" their own patrons to muzzle up to shop there. NOPE. NOT GOING TO GO BACK EVER until this company gets off their lazy bottoms and does the REAL scientific research & knocks off this nonsense! The managers and employees and every last costumer MUST be FREE in a FREE country to breathe freely. This company aids and abeits the nefarious CCP and acts as an enemy of we, the people, until they drop their whiney, "but we're a private company" nonsense.

I am beyond fed up with the whole "wear a mask" SHEEPLE mentality. It is not a mandate. Do you know what that means? It means the government doesn't want to deal with the backlash so they put the responsibility on the companies. And if the government doesn't care and is leaving it up to the discretion of companies, do you know what THAT means? It means OUR LIVES ARE NOT IN DANGER IF WE DO NOT WEAR ONE!!! But the "KARENS" (male and female) working at the Altamonte location are so WOKE that they harass anyone not wearing one. Get over your virtue signaling. You're JUST liquor store clerks!

beware. this is a thief site. they stole my bank details and they debited my bank account. I hear them contacting for a refund but no response to this theft. they stole from me on Monday March 29 at 12:13 pm I ask this site to reimburse me. and I will keep you posted

Discrimination towards those with medical conditions. Was kicked out of the store and refused service because I am unable to wear a mask. Will not be supporting a company that has blatant disregard for people with disabilities and medical conditions.

I ordered a gift to be delivered for a wedding gift. The gift was out for delivery and charged to my account but never delivered.

Can't Use Total Wine Gift Cards on Total Wine Website. Was very disappointed to learn the Total Wine gift cards I gave out as Christmas presents are not able to be used on the Total Wine website. What is the reason behind this? The cards are useless to those who don't have a physical store in their area. Thanks for nothing... Don't make the same mistake.

Usually my company has a Holiday party to celebrate the end of the year. Since we were not able to get together in person, it was decided to have wine delivered to 30 individuals in different states. Had I known that Total Wine's website was not delivery friendly when placing the order for someone other than myself, I would not have used them. The first red flag was when I placed an order and the delivery name was mine with the receiver's address. I cancelled 3 orders due to this and reordered. The next red flag was in Colorado there is not an option to add a message / greeting to the delivery. In Arizona and California there is the ability to do this because delivery is done by a third party. I later learned that this third party is either GrubHub or Door Dash. Next red flag was one of the wines I ordered was out of stock, so instead of cancelling the entire order, a $4.00 corkscrew was delivered along with tax, tip and delivery fee to a tune of $16.95. Had I known when I cancelled the orders how incredibly hard it would be to reconcile the order, I would not have done it. When an order is cancelled, Total Wine cancels each of the following separately. Alcohol order along with tax; then the tip; and then the delivery fee. So you have three different charges. All I can say to Total Wine is, in the times of COVID, please put some money into your website to make delivery service easier for the customer!

I ordered $400 of wine for my father for Christmas. It was supposed to be delivered the day before Christmas eve. I received a text saying when it was out for delivery. Later on in the day I called my dad and asked if he got it and he said no. Dad had been sitting at home all day waiting for it and his front door was left open for the driver for when he showed up (my dad lives in FL). I called totalwine and they said the driver must not have been able to find the address or the apartment number because I did not spell out 'apartment' or 'apt' and instead put the apartment number after a '#' sign. The driver returned my wine to the store and totalwine refunded my money. Customer service said there was nothing they could do to fix the situation and it is because I did not use the second address line to put his apartment number. The driver did not bother to use the phone number provided for my dad to clarify the situation if he was in fact confused. Pathetic excuse from totalwine and they clearly just did not even care to help. Next time I will find a more reputable company to deal with.