Total Wine & MoreReviews of totalwine.com

Total wine failed to deliver the item, because they didn’t wait long enough for me to get to the door. Then they sent an email order returned and they issued a refund, however its been over a week and I still didn’t receive any refund or the product i have ordered.

Got a giftcard for Xmas order arrived with all the bottles broken and half the order missing. Said to send pictures of the shipment and then never responded to fix my order. HORRIBLE COMPANY

On line ordering, delivery and over all customer service is awful. I made an order for delivery today. I came home to wait for it only to discover that TW cancelled my order- without informing me. I called the local store and the corporate hqs and was given bogus excuses. Namely, TW claimed that the charge was not authorized on my CC. Bunk! There is a pending charge for $221.00 on my CC for wine that was NOT delivered. I also confirmed with the CC company that it did not reject any charges. TW customer service is awful...full of excuses instead of saying it made a mistake. My advice is buy from small, local wine stores where customer service and satisfaction is paramount. Avoid TW.

I went to the Tacoma mall location as an instacart shopper and could not bottle of wine a customer ordered and the women said she could not help me find it because that's my job not hers. I spoke with the Supervisor who did help me and showed me how to look for the wine so next time I can find it on my own. The way the women reacted was completely unprofessional and I will never shop at Total wine again.

After having a red Bull blow up in my face and dealing with three employees that didn’t care I had Red Bull all over my face, I went to a manager and all I got out of him was he screamed f??k you in my face for everyone to hear. I had to go to the restroom and take a bath in the sink to get all the Red Bull off. I finally got a hold of a regional manager who said he would get back with me after he dealt with the situation and promised To replace my boots that were covered in Red Bull that I just bought. And I never heard from the manager again. They don’t care about customers just the almighty dollar

I been a customer of Pembroke Pines, FL for a long time my daughter has been in this store with me tons of time. My daughteris 18 my son is 25 and is girlfriend is 23, on this day we all entered the store. I took myself to the restroom, upon walking out of the restroom I don't see my daughter or my sons girlfriend. I was told by my son they were escorted out the building by and employee that told my daughter she was not 21 and could not be in the store with out even asking for an ID or anything. The employee said that was the law . First of all there is no law that says that you have to be 21 to be in the store. To make things worst the cashiers said to us that if my son would not should show her ad ID no she would the sale the bottle to no one. Even though Im 48 years of age and she refused to sale us the bottle. The manager got involved and the only explanation she had for me was that cashier and the guy that throw my daughter out the store were new. Save to say that you have lost a customer. This whole situation was never suppose to happen and it did because of stupidity and ignorance by employees of this store.

now u don't like the truth and don't want your customers to know by blocking my truthful experience? well you just motivated the wrong guy. Im going out of my way to write you a bad AND TRUTHFUL review on every site that will let me. BTW I was ready to be a regular/lifetime customer. But since no one could see the wisdom of refunding my $10.99 without further inconveniencing me, I will I will never buy from you again Nor will I have anything positive to say about you organization. Bad Management decision. Just plain stupid.

My first time ordering on the website but what a mess... I placed an order on Saturday, the order said it would be delivered in the next 2 hours in downtown LA. I got an email a couple of hours later saying that the order had been returned. I immediately called support, and they said the delivery drivers couldn't deliver the order. Packages can always be delivered 24/7, and I was at home the entire time to receive it as well. Besides, nobody called me sent me an email. The lady then said that they would deliver it on Sunday, and she specifically added in the notes that the delivery driver should leave the items with the door guy. On Sunday, I got 2 emails, the first one saying that the order had been returned again, and the second one saying that the order was delivered. I called them again, to see what was going on and they told me that everything had been delivered. I go and check today, and that order was never delivered, it wasn't logged either... I've now been on hold for the past 45 min with their support, trying to get connected to someone. How is it possible to have to waste so much time on having to follow for a single order and still don't have delivered?? At this cost, I would have simply gone to the store and not pay the delivery fee...