JungSeed.comReviews of totallytomato.com

Have used Jungs for years but never will again! Ordered sweet potato plants. Here it is, memorial weekend and still no plants. Called and got the run around ...the plants are shipped by a supplier, we don't know when they'll ship, no I can't cancel your order and refund your money as they might have shipped, and no you won't receive notice as to when they will ship. I call BS! After waiting on the phone for 30 minutes, I finally talk to a person, they gave all the above excuses and wouldn't cancel my order. After the phone call I get an email with a tracking number, with the label creation time minutes after my phone call! They could have honored my request to cancel the order, but chose to lie instead. I will never be using this company again! Bad way to do business, especially with long time customers. Update: plants arrived mostly dead .more brown leaves than green. When I emailed Jungs, with pics, and asked for a refund. they just said they were fine. So much for customer service and quality product. Will never be buying from them again.

in 2024 I purchased a variety of plants totaling over $800 from Jung Seed Company. Among these plants was the Maypop Passion Flower, which was misrepresented, as it was not labeled "invasive." The plant caused significant destruction in my garden, spreading rapidly across an area of 4' x 8', invading nearby plants and even spreading outside the flower box. When I called the company to inquire about this particular plant, they confirmed that it was indeed invasive. At that point, my husband, my children and I decided to dig it out and strain the entire area to remove any remaining roots. This task required a great deal of time and effort. Months later, I received their magazine again and checked to see if the Maypop Passion Flower had since been labeled as invasive—it had not. I called the company and requested reimbursement for the plant and partial compensation for the labor we exerted to clean up the damage it caused. I spoke with several representatives, including Vicky and a supervisor named Erin. When I asked to speak to the top person in the company, they refused to give me a last name, but I was easily able to find the name Brian Isaacs online. Long story short, they told me that their responsibility was not to label the plants accurately and accordingly, but simply to sell them. They shifted the burden of due diligence onto me, suggesting I should research the internet and believe anyone, anything and whatever is posted about any plant, including passion flowers, even though they themselves confirmed to me its invasive nature. Erin, one of the supervisors, was rude and interrupted me repeatedly while I was speaking. When I asked not to be interrupted, she threatened to hang up on me. Jung Seed Company should be on the Better Business Bureau's radar. This is not a company that takes responsibility or corrects its mistakes. Their customer service is horrific, both in how they speak to customers and how they handle issues. They seem to care only about profit, often at the expense of customer harm. Save yourself time and money and do not do business with this fraudulent company!

Plants almost dead they refused to honor their satisfaction guarantee. REFUSED TO GIVE REFUND! White leaves dead brown leaves. Told me it was my fault for not taking care of the plant and giving it a chance. It arrived like this! One CS agent was rude and hung up! The other talked down to me as if I was ignorant and did not know about plants!

Bought 2 butterfly bushes and was shipped small plants that when put in the sunlight on west side of house with some shade wilted and died. I called and Shawn McDonald said she could do nothing for me and she claimed I was yelling at her when I was holding the phone away and speaking normally. She was gaslighting me. She was terrible at customer service and said to me that she felt NOTHING would every satisfy me and when I said that she is the one with the problem and that she insulted me when she don't know me and as a customer-- she wants only to insult them--that she should quit. She then said that she was ending the call and hung up on me. Jung seeds should hang a sign in the door saying only buy from us of you want junk and to be insulted by our customer service that will hang up on you.

Jung sent a tree order with a shipping company that sits on packages until there are enough to deliver to an area. Not a good shipping company for trees. Arrived in their warehouse 5 days ago and has been "out for delivery" all week. Called Jung and talked to a very non helpful individual who said it was my responsibility to check with the delivery company about delivery. She would not give me her name or let me talk to a supervisor. Needless to say, my business is moving elsewhere next year.

Just found order alongside an outbuilding. No notice order even pending shipment... checked even now and shows no updates to order. Stock was hot sitting against metal building and likely ruined!

I spent $400 on what I thought was going to be flowers and bushes. Being a gardener, I was expecting 4" pots with maybe 6" of growth. I received sticks and bareroot plants. Only one plant had in the description it was a bareroot. These are for my SIL's birthday and I am embarrassed to give them to her. They are absolutely underwhelming and sad. I will never ever order from them again.

Just received two cherry trees. The main trunk was cut at the base on both trees. New branch off old trunk becomes the main support.