TÖST BeveragesReviews of tostbeverages.com

Response from TÖST BeveragesSep 13, 2023

Hi Stephanie, we give refunds or ship replacements for any issues. And always, very quickly. We did not receive any note from you prior to this bad review. Can you please send us a note at [email protected]. We pride ourselves on excellent customer service.

Response from TÖST BeveragesAug 10, 2023

We are sorry, you are disappointed. We have, however, repeatedly kindly requested pictures of your damaged bottles. You have been unwilling to provide anything past what shows us that one bottle was indeed missing. We felt that a full refund of sixteen bottles against that one bottle that was missing was adequate in this case. It is not our normal procedure but rather a gesture of goodwill toward a good customer that was upset enough to write us close to twenty different times in a 24-hour period. If you wish to get more than your sixteen-bottle refund then we would just kindly ask once again for pictures so that we can understand what transpired here. ADDITIONALLY: Thanks for these new pictures. We understand how the damage caused by the courier must be very disappointing. Our apologies for the inconvenience caused to you. We always refund, never replace damages, just in case disappointed customers don't want more beverages delivered. And we would "by policy" only refund what is broken, in this case, still not 100% clear to us, but regardless we do appreciate your past business and your ongoing concern. We will refund the full thirty-two 250mL bottles as a one-time courtesy and gesture of our appreciation for your patronage. If you do wish to reorder replacements, please do so with the refunded monies, and then you can keep the unbroken bottles to enjoy in addition to anything you do choose to order. You are not obligated to order anything additional with our refund but we do hope you will continue to remain our valued customer.

Response from TÖST BeveragesAug 22, 2022

Sorry if the timing of our invitation upset you. We appreciate the note and we have since adjusted the timing. We offer Trustpilot as a way for customers to give their feedback. We do not pay anything for the service though. If there is anything else we can do for you we are here to help. The e-mail [email protected], is the best way to contact us.

Response from TÖST BeveragesJun 30, 2022

UPDATE: UPS shows your beverages were delivered on June 29th. If you did not receive them as your review states, please reach out to us at [email protected], so we can reship to you or issue an immediate refund. Thank you, TÖST ORIGINAL RESPONSE: We understand from reading your review that you are missing a package.You’ve successfully ordered from us previously and we aim to give you excellent service every time so please always write us directly with any questions or issues at [email protected]. In this specific case, we would like to track the UPS delivery for you, but need to know which recent order you are missing to do so. Thanks for your ongoing patronage and note and our sincerest apologies for any inconvenience.

Response from TÖST BeveragesApr 15, 2021

Hi Angela, we respond very quickly to every customer, no matter what the issue or inquiry, so if you don't mind please write us a note at [email protected]. We will make sure your issue is addressed as soon as possible.