Toronata LLCReviews of toronata.com

Response from Toronata LLCJan 1, 2024

Hello, Yana, In orders #1504 and #1590 you purchased the iPhone 15 pro max. Your phone is the iPhone 15pro. For this reason, it is normal that the cases we send you do not fit your phone. Order #1581 is our mistake. We sent you the wrong product. In order to compensate for this, we have ordered the correct product to be produced. The product will be delivered to you as soon as possible. The most important point for our company is customer satisfaction. Can you share the screenshot of the e-mail we sent you here? Because we offered you two options. First, we can return the cases you have and send you two phone cases compatible with your phone. While doing this, we would also give you a keychain as a gift. The second option was to take the return of the phone cases and refund the money to you by deducting the legal tax fee. If you don't share the screenshot of this e-mail, I can share it. We want to make you happy. If you had responded to my e-mail, this process could have proceeded in a healthier way. Best Regards...

Response from Toronata LLCDec 29, 2023

Greetings, Sir, I could not see the return request of your order number 1494 from the system. Our company is completely customer satisfaction oriented. If you want to return it, I can refund your money immediately. If you inform us about your complaint about the product, we guarantee that we will offer you all kinds of solutions. Best regards...