Whether it's across town or across the country, Top Tier Moving Group is here to make your transition smooth and stress-free. As an industry-leading moving brokerage, we specialize in providing top-tier relocation services. From furniture assembly and logistics to packing and unpacking services and storage solutions, we’ve got you covered!
Top Tier Moving Group (toptiermovinggroup.com) has 93 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
toptiermovinggroup.com
Website
toptiermovinggroup.com
Category
Shipping & Logistics
Listed on Five Star Index
2026
About these reviews
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The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This moving company is straight scam.My mom appliance was supposed to be delivered three weeks. They told her two separate dates and lied. It's been going on three weeks still haven't delivered her appliance. She called customer service and lady was so rude to her telling her be patient like how you got the nerve to get mad when someone else furniture hasn't been delivered crazy ass get another job if you don't like customer service stupid. These people are straight scam
Response from Top Tier Moving GroupOct 17, 2025
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Upon further review, we do not have a record of an interaction or completed move under the information provided. Please know that our company takes every customer concern seriously and strives to address any issues brought to our attention within the scope of our role.
We encourage you to contact our customer service department directly so that we can look further into this matter and provide any additional assistance you may need.
FL
Frank L.
Top Tier movers are criminals
Top Tier movers are criminals. Last year I needed to move from California to Pennsylvania. They quoted me a price of a little over $3000. I did a walk through of the house and garage and told them everything I had, including a gas welding oxygen and acetelyned tank. I told them that I a had a 22 rifle. I had a total of 14 medium size boxes of stuff, plus a bycicle. When the driver 3 crew driver showd up they told me they could not take the welder because it had gas, but if I gave them a $400 tip and drained the acetyline they would make an exception and take it. The stuff was supposed to arrive one week after they picked it up. Three months later they finally delivered. Supposedly I had 13 items, including a wooden circular planter that was not mine and I had no use for. The box that contained the 22 rifle was missing, but I did not realize that until after the delivery truck left. A lot of other stuff was missing, including everything in the box where I put the 22 rifle. The parking lot of the apartment where I moved was about 50 feet from my front door so they charged me an additonal $500 for "long carry". They added another few thousand in additional charges for various excuses, so the 3 thousand dollar quote ended up costing over $8 thousand. They added all the extra charges at the last minute after I had already made arrangements and it was too late to make other arrangements. These people should be in jail because they are con men and thieves.
Response from Top Tier Moving GroupDec 12, 2025
We are sorry to hear about your dissatisfaction with your experience, and we take all concerns regarding service and billing seriously. After reviewing our records, we would like to clarify several important points.
Our agreements and pre‑move documentation clearly outline prohibited items that federal regulations do not allow carriers to transport, including flammable or pressurized tanks and firearms. These restrictions are communicated before booking, during the walkthrough, and again on the bill of lading. Drivers cannot legally transport these items, and no employee is permitted to negotiate exceptions or request personal payments. If such a situation occurred, we ask that you contact our office directly with documentation so we can investigate.
Regarding delivery timing, the contract signed at booking specifies that all long-distance dates are estimates. Transit times can vary based on distance, weather, Department of Transportation regulations, and carrier routing. Additional charges—such as long-carry fees, inventory adjustments, or service-level changes—are also outlined in the contract and apply only when the items or conditions at pickup differ from the initial inventory. Updates are always documented on the bill of lading and acknowledged at the time of service.
Our records indicate the move was scheduled in June of last year, and we have no record that these claims were brought to our attention at pickup or delivery. Had we been notified, we could have provided claims instructions for any missing or damaged items, as well as guidance on addressing any overages with the assigned carrier. As a broker, our role is limited to routing and scheduling; we do not physically handle items.
We encourage filing a claim to allow a full investigation based on inventory records and carrier documentation. We remain available to provide further clarification or additional information and are committed to resolving legitimate concerns through the proper channels. Please contact our office directly to proceed.
CH
Christee
The worst company I ever dealt with
The worst company I ever dealt with, they needed to do a background on their drivers , I hated I go involved with this company I let them talk me into going with this company U-Haul is the way to go, somebody need to step up and put these people out business, how can they sleep at night knowing they do people wrong
Response from Top Tier Moving GroupOct 17, 2025
We have received multiple comments from this account; however, after reviewing our records, we were unable to locate any interactions or scheduled move under the information provided.
We want to ensure that any concerns are properly addressed, so we encourage all existing customers to contact our customer service for any ongoing questions or concerns they may have.
SY
Sandra Y.
Just spoke to a Josh Banks who said he…
Just spoke to a Josh Banks who said he was a manager. He talked so much I could not ask any questions, and I had several. He ended up hanging up on me when I interrupted him so I could ask questions. So not going to be doing business with this company.
Response from Top Tier Moving GroupOct 17, 2025
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Upon further review, we do not have a record of an interaction or completed move under the information provided. Please know that our company takes every customer concern seriously and strives to address any issues brought to our attention within the scope of our role.
We encourage you to contact our customer service department directly so that we can look further into this matter and provide any additional assistance you may need.
BD
Brittney D.
Scammers! Top Tier Moving Group…
If I could give Top Tier Moving Group no stars I would! You are better off packing up your stuff your self and driving it . They give you a quote for all your items and then movers come and give you a different quote because you need more space on the truck even though you have an estimate. Burnie is who I spoke with and assured me I was ok and added more space. spoke with Colleen after she also assured me I won’t be charged anything else when the movers come here I am a $2300 job to $3500. BUNCH OF SCAMMERS. Rent a truck everyone and enjoy the road trip! Be aware
Response from Top Tier Moving GroupOct 17, 2025
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Upon further review, we do not have a record of an interaction or completed move under the information provided. Please know that our company takes every customer concern seriously and strives to address any issues brought to our attention within the scope of our role.
We encourage you to contact our customer service department directly so that we can look further into this matter and provide any additional assistance you may need.
MG
Mary G.
STOP!!!! Fraudulent company
STOP!!!!! DO NOT THINK TWICE!!! This is a fraudulent broker company. Take it from us, and elder couple that was lied to, contract broken, mis-lead on moving commitments and stoled our down payment of $ 3,000.
How can the employees, managers, sleep at night when their job is to steal from people and have a Conscience????
They need to be put OUT OF BUSINESS, FOREVER and repay all who lost a big chunk of MONEY!!!
Response from Top Tier Moving GroupDec 12, 2025
We are sorry to hear that you feel this way, and take all concerns regarding service and billing very seriously. After reviewing our records, we would like to clarify that Top Tier Moving Group LLC operates strictly within the terms outlined in our written agreements, which include detailed disclosures regarding our role as a licensed moving coordinator, estimated costs, cancellation policies, and the responsibilities of the assigned carrier. Our records indicate that the cancellation request was submitted outside the allowed window outlined in the agreement. As such, the deposit paid had already been applied for services detailed in the contract terms. We reject the accusations of immorality, as that is not how our business operates or aims to treat our customers. We remain available to offer any further clarification on the matter or address any ongoing questions you may still have through the proper channels or should you wish to contact our customer service team for support.
LB
Louis B.
This company is a bait and switch scam
This company is a bait and switch scam. They gave us a quote for one price, took a $2k deposit, and doubled the price on day of move. They refused to give our money back when we protested. They claim to be veteran owned but have no problems scamming a disabled veteran!
Response from Top Tier Moving GroupDec 12, 2025
We are sorry to hear you were unhappy with our services and take all concerns seriously. After reviewing our records, we would like to clarify the circumstances of this move.
The deposit was collected to secure scheduling, routing, and carrier availability, as outlined in the signed agreement. At the time of pickup, it was determined that the cubic footage and items to be moved exceeded what was initially disclosed at the time of booking. As a result, additional charges were applied in accordance with the contract, which specifies that estimates are based on the initial inventory and that any adjustments may be necessary if the actual volume differs.
Furthermore, our records indicate that your cancellation request was submitted after the allowed window, and therefore a refund could not be issued under the contract terms. While we understand the frustration, our team communicated our processes with you prior to move day and adhered to the agreed-upon procedures.
Top Tier Moving Group LLC remains committed to professionalism and transparency. We encourage customers with concerns about charges or additional claims to contact our office via phone or email so that we may provide further assistance through the proper channels.
MN
Maggie N.
NOT a moving company a brokerage…
NOT a moving company a brokerage company. Total bate and switch. Gave me one price but when the movers came wanted to charge me 7400.00 on top of the 3800.00 I had already paid!! RIDICULOUS
Response from Top Tier Moving GroupDec 12, 2025
We are sorry to hear that you are unhappy with our services. Our records indicate that we have not received further communication from you since 2/12/25, when the movers’ estimated arrival was confirmed.
Per our agreements, Top Tier Moving Group’s binding estimate is based on the inventory and services provided by the customer at the time of booking. The final price is subject to change if additional items are added or additional services are requested that were not initially disclosed. Adjustments would also be calculated based on the agreed-upon rate per pound and/or cubic feet. Your signature serves as acknowledgment and agreement to these terms.
Please be assured that had we been contacted at the time of the movers’ arrival, we could have intervened to assist and ensure a resolution. We remain available to provide further clarification or address any ongoing questions you may have ; encouraging you to contact our office directly so we can assist through the proper channels.
