Whether it's across town or across the country, Top Tier Moving Group is here to make your transition smooth and stress-free. As an industry-leading moving brokerage, we specialize in providing top-tier relocation services. From furniture assembly and logistics to packing and unpacking services and storage solutions, we’ve got you covered!
Top Tier Moving Group (toptiermovinggroup.com) has 93 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
toptiermovinggroup.com
Website
toptiermovinggroup.com
Category
Shipping & Logistics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This is the worst company I have ever used to move. They are rude and unresponsive, and nothing is their fault. They changed pricing, didn’t show up on time. The damage was completely inexcusable. Stay way from this company at all cost.
Response from Top Tier Moving GroupOct 17, 2025
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Upon further review, we do not have a record of an interaction or completed move under the information provided. Please know that our company takes every customer concern seriously and strives to address any issues brought to our attention within the scope of our role.
We encourage you to contact our customer service department directly so that we can look further into this matter and provide any additional assistance you may need.
KD
Katie D.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. Complete scam. I went through 2 different calls and described everything thing in complete detail of what I have and then of course like all the reviews say.. they show up and it’s all of the sudden 2 thousand dollars more. AGAIN, DO NOT USE THEM! And on top of all of this they were 2 days late.
Response from Top Tier Moving GroupOct 17, 2025
We’re sorry to hear that you were dissatisfied with your experience and understand how frustrating moving can be. We would like to take this opportunity to clarify a few important details regarding your estimate and services.
Per the agreements, the initial estimate is based solely on the information and inventory provided by the customer at the time of booking. Top Tier Moving Group’s binding estimate is determined by that inventory list and the services requested. By law, once the foreman arrives, a physical walk-through of the actual inventory and required services must be completed. Any adjustment in price would only occur if additional items or services are required that were not previously disclosed.
Our records indicate that upon arrival, your shipment exceeded the original estimated volume by approximately 300–400 cubic feet. At that time, the crew was unable to proceed with the move at your request and were sent away. While we understand your frustrations, our agents further acted within the scope of our role as a moving coordinator and made several attempts to reach an amicable resolution.
We have not received further communication or correspondence from you since July 10th but remain more than willing to address any additional questions or concerns you may still have. Please feel free to contact our customer service department so that we can assist you further.
BS
Bahador S.
Top Tier Moving Group is the worst…
Top Tier Moving Group is the worst group of people to deal with. Please stay away from this company. They quote you a price at the beginning to pull you in and at the time of pick and final delivery, they ask for much more in cash or they leave. Even their driver were telling us that Top Tier Moving group is the worst company there is. Please do not do any business with these people.
Response from Top Tier Moving GroupOct 17, 2025
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Upon further review, we do not have a record of an interaction or completed move under the information provided. Please know that our company takes every customer concern seriously and strives to address any issues brought to our attention within the scope of our role.
We encourage you to contact our customer service department directly so that we can look further into this matter and provide any additional assistance you may need.
AO
Ann O.
This "company" is a scam
This "company" is a scam. They gave us a lowball offer and promised 1) guaranteed pick up date, 2) same day delivery, and 3) no hidden fees.
We called them the day before our scheduled move and they got angry with us saying it was a 2 day window - I explained that I had spoken with their agent and he had assured me it would only be on Sunday if there was a natural disaster. They confirmed it would still be same day delivery. The day after my scheduled move, the moving company showed up (a different company who we never spoke with prior), and told me I needed to sign a separate contract with them, that included many excessive fees and waivers of all liability. We tried unsuccessfully to get in touch with Top Tier but suddenly all their numbers were unreachable. We couldn't reach an agreement with the new movers so devastatingly, we couldn't move on our planned day. Top Tier then screamed at my spouse on the phone and said they'd be keeping our deposit since we "refused to use the movers" (also untrue). It seems to me that they're scammers trying to keep your deposit. Go elsewhere.
Response from Top Tier Moving GroupOct 17, 2025
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Upon further review, we do not have a record of an interaction or completed move under the information provided. Please know that our company takes every customer concern seriously and strives to address any issues brought to our attention within the scope of our role.
We encourage you to contact our customer service department directly so that we can look further into this matter and provide any additional assistance you may need.
JG
John G.
Avoid Top Tier Moving like the plague
Avoid Top Tier Moving like the plague. Here's my experience.
The pickup driver (Igor), who couldn't communicate in English, took the postal money orders off a table without me handing them over and ran off with more than we were supposed to pay. This was theft.
They failed to provide a bill of lading confirming what they picked up via email until today, the delivery day. This is completely unprofessional.
Top Tier dared claim the delivery date was just an "estimated date," even though we agreed on an exact date—today, 6/16. For your peace of mind, steer clear of this company. Avoid them like the bubonic plague.
Response from Top Tier Moving GroupDec 12, 2025
We are very sorry to hear that you were dissatisfied with your experience. After reviewing our records, we want to clarify that Top Tier Moving Group LLC takes all allegations of missing items seriously. Our standard procedures include providing a bill of lading and maintaining communication regarding pickup and delivery details.
Regarding the delivery date, as outlined in our agreements, the dates provided are estimates based on the logistics of the carrier and the information available at the time of booking. We work to accommodate customer requests whenever possible, but unforeseen factors can sometimes affect exact timing.
We remain committed to resolving any legitimate concerns and encourage you to contact our office directly so we can work toward an amicable resolution. Our goal is always to provide professional and reliable moving services, and we take feedback seriously as part of improving our operations.
CK
ckillio
Same story as everyone else
Same story as everyone else. I wish I had seen this before booking with them.
Scott from Australia promised all kinds of crap, "plenty of room, didn't need to list items on my inventory since I had so much room", "I'll be your guy, any problems just call and I'll take care of it." No call backs when I left messages. If I did get him on the phone he just transferred me to someone else. He Sucks.
Even worse customer service was from Justin who called to go over my final inventory. He calls several hours earlier than scheduled and literally yelled at me saying I was wrong. He also became a complete assh@le while going over my inventory because I had items that Scott did not record on my list, and then he hung up on me.
They sold my contract to Moving Prime who then arrived a day late and up-charged me a thousand dollars after I had already removed all the overage items. Then they also tried to change the terms of my original contract upon final delivery.
DO NOT USE THIS COMPANY!
SCAM WARNING!
Response from Top Tier Moving GroupOct 17, 2025
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Upon further review, we do not have a record of an interaction or completed move under the information provided. Please know that our company takes every customer concern seriously and strives to address any issues brought to our attention within the scope of our role.
We encourage you to contact our customer service department directly so that we can look further into this matter and provide any additional assistance you may need.
KS
Kurt S.
Upcharges
Upcharges! I was promised no upcharges, but when the movers came, the third party, they wanted to get to charge me extra for every extra cubic foot. I had to leave many things behind was initially quoted $7,100 which went to $10,300! I was told by the movers to pay extra and sign additional charges but was also supposed to have called Top Tier for them to negotiate when they were loading. I was already overwhlemed with the day the move and signed papers for extra, which when I called Top Tier they said I was now basically screwed. Confusing process, I got stuck and load still won't be delivered to Pennsylvania for up to three weeks. Please Avoid Top Tier. I recieved no compensation from Top Tier for upcharges or inconveniences!
Response from Top Tier Moving GroupOct 17, 2025
We are sorry to hear you were unhappy with our services and understand how stressful moving can be, especially when unexpected charges arise.
We would like to clarify the terms of our services and the basis for any adjustments to your estimate. Top Tier Moving Group’s binding estimate is determined by the inventory and services provided by the customer at the time of booking. This estimate is subject to change, per our terms, if additional items or services are added, in accordance with the agreed-upon rate per pound and/or cubic feet. Our agreements are designed this way and further explained at booking to ensure transparency and prevent any misrepresentation or ambiguity with our services.
Additionally, while we facilitate the selection of licensed, bonded, and insured carriers to transport household goods, we do not physically handle the items ourselves. All claims or requests for further compensation related to property damage, additional charges, or delays must be pursued with the carrier; however, we do provide guidance and assistance in submitting these claims.
While we regret that your experience was overwhelming, we encourage all customers to contact our customer service team at the time any adjustments are presented so that we can review the charges, explain the process, and provide real-time guidance. We do not have record of you contacting our office during that time but would have made every effort to ensure you fully understood the changes made to your move, as we do with all of our customers.
Top Tier Moving Group remains committed to transparency, ethical practices, and supporting our customers through the moving process, and remain willing to answer any outstanding questions or concerns you may have.
GA
Gary
Same story as so many others
Same story as so many others, quote one price and show up demanding almost double additional. Claimed I didn't allow for enough cubic space. I pointed out that I had verbally accounted for all the items I wanted to ship and it was their employee (Bill Thompson) who determined how much cubic space I needed. Initially refused to refund deposit until I called Sheriff and started a dispute with my credit card company. Then they came back and offered to refund 85%. I would never use such a company that does business like they do. I was genuinely concerned that even had I agreed to the extra charge that they would have held my goods hostage for even more money.
Response from Top Tier Moving GroupOct 17, 2025
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Upon further review, we do not have a record of an interaction or completed move under the information provided. Please know that our company takes every customer concern seriously and strives to address any issues brought to our attention within the scope of our role.
We encourage you to contact our customer service department directly so that we can look further into this matter and provide any additional assistance you may need.
