Tops and Bottoms Reviews | Read Customer Reviews of topsandbottomsusa.com

Tops and BottomsReviews of topsandbottomsusa.com

4.6631 reviews
Clothing & Underwear
3960 W Madison St, Chicago, Illinois

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Tops and Bottoms

About Tops and Bottoms

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.

Tops and Bottoms (topsandbottomsusa.com) has 631 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: topsandbottomsusa.com
Website: topsandbottomsusa.com
Category: Clothing & Underwear
Location: Chicago, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 27% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Tops and Bottoms reviews

Showing 554 reviews with 5 stars · Clear filters

RS
Apr 28, 2023
Fantastic Service
I had purchased an Adidas Dazzle Track Jacket. I found the zipper to be damaged. William was amazing and so helpful with my exchange. Thank you so much!!!!
Response from Tops and BottomsMay 4, 2023
Dear RS, Thank you for taking the time to leave us a wonderful 5-star review for Tops And Bottoms USA! We are sorry to hear that you received a damaged Adidas Dazzle Track Jacket, but we are thrilled that William was able to provide you with excellent customer service and help you with your exchange. At Tops And Bottoms USA, we take pride in ensuring that our customers receive only the best quality products. We are sorry that this was not the case with your initial purchase, but we are happy to hear that William was able to assist you with the exchange process and make it a smooth experience for you. We appreciate your kind words about William, and we will make sure to pass along your feedback to him. Thank you for choosing Tops And Bottoms USA, and we hope to continue providing you with the best service possible. Best regards, Tops And Bottoms USA
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Trever F.
Apr 27, 2023
William is very helpful
William helped resolve an issue with shipping costs that came up from my online order. He is a good listener and helped come to an amicable resolution. This is what customer service looks like.
Response from Tops and BottomsMay 4, 2023
Dear Trever F, Thank you for taking the time to leave us a wonderful 5-star review for Tops And Bottoms USA! We are delighted to hear that William provided you with excellent customer service and was able to resolve your issue with shipping costs. At Tops And Bottoms USA, we understand that sometimes unexpected issues may arise, and we are committed to finding a satisfactory resolution for our customers. We are thrilled that William was able to listen to your concerns and provide you with an amicable solution. We appreciate your recognition of our commitment to exceptional customer service, and we will make sure to pass along your kind words to William. Thank you for choosing Tops And Bottoms USA, and we hope to continue providing you with the best service possible. Best regards, Tops And Bottoms USA
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Teri P.
Apr 24, 2023
This is the first time I have used your…
This is the first time I have used your store and I am very pleased and happy with the service that was provided to me from William. I have 4 daughters and we are always looking for a place that we can trust when ordering shoes. 5 stars thank you so much.
Response from Tops and BottomsMay 4, 2023
Dear Teri Pines, Thank you for taking the time to leave us a wonderful 5-star review for Tops And Bottoms USA! We are thrilled to hear that your first experience with our store was a success and that William provided you with exceptional service. We understand the importance of trust when it comes to ordering shoes for your family, and we are honored that you have chosen Tops And Bottoms USA as your go-to source for footwear. We strive to provide our customers with the highest level of service and quality products, and it brings us great joy to know that we have met your expectations. Thank you for allowing us to be a part of your family's shoe shopping experience. We hope to continue to provide you and your daughters with excellent service for years to come. Best regards, Tops And Bottoms USA
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Teri H.
Apr 20, 2023
William is very good at customer…
William is very good at customer service.
Response from Tops and BottomsApr 21, 2023
Dear Teri Hirano, Thank you for taking the time to leave us a wonderful 5-star review on Trustpilot. We are thrilled to hear that you had a great experience with our customer service representative William. We strive to provide the highest level of customer service possible and we are delighted to hear that our efforts are reflected in your experience. At Tops and Bottoms USA, we understand that customer satisfaction is the key to our success, and we are proud to have a team of dedicated and knowledgeable customer service representatives like William who go above and beyond to assist our customers. Once again, thank you for choosing Tops and Bottoms USA, and we look forward to serving you again in the future. Best regards, Tops and Bottoms USA
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SD
Apr 17, 2023
Love the customer service
Love the customer service. Fast and easy to order
Response from Tops and BottomsApr 21, 2023
Dear SD, We are thrilled to hear that you had a great experience with our customer service team and that you found it fast and easy to place your order with Tops and Bottoms USA. Thank you so much for taking the time to leave us a fantastic 5-star review on Trustpilot. At Tops and Bottoms USA, we always strive to provide our customers with a seamless and enjoyable shopping experience, from start to finish. Our team of dedicated customer service representatives work hard to ensure that all of our customers are happy and satisfied with their purchase. Once again, thank you for choosing Tops and Bottoms USA. We appreciate your support and hope to serve you again in the future. Best regards, Tops and Bottoms USA
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Julian G.
Apr 12, 2023
Quick and precise service by Jared Ray
Jared Ray provided me with quick and precise customer service! Called in and was sent a quick text invoice to complete the ordering process! Jared went above and beyond!
Response from Tops and BottomsApr 21, 2023
Dear Julian Gomez, Thank you so much for taking the time to leave us an excellent 5-star review on Trustpilot. We are thrilled to hear that Jared Ray provided you with quick and precise customer service that went above and beyond your expectations. At Tops and Bottoms USA, we pride ourselves on delivering outstanding customer service, and we are delighted to hear that Jared was able to provide you with a seamless and enjoyable shopping experience. We will make sure to pass along your kind words to Jared, and we know that he will be thrilled to hear that his efforts have made a difference. Once again, thank you for choosing Tops and Bottoms USA. We appreciate your support and look forward to serving you again in the future. Best regards, Tops and Bottoms USA
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Carnell S.
Apr 12, 2023
Mr.Williams is doing an amazing job
Mr.Williams is doing an amazing job , his customer service skills is five star ⭐️ thanks alot Mr.WillIams I will be back to shop !
Response from Tops and BottomsApr 21, 2023
Dear Carnell Syrkett, Thank you for leaving us a wonderful 5-star review on Trustpilot. We are thrilled to hear that Mr. Williams provided you with excellent customer service and that his skills were five-star worthy. At Tops and Bottoms USA, we always strive to provide our customers with the best possible experience, and we are happy to hear that Mr. Williams was able to exceed your expectations. We will make sure to pass along your kind words to him, and we know that he will be delighted to hear that his efforts have made a positive impact. Thank you for choosing Tops and Bottoms USA, and we look forward to serving you again in the future. Best regards, Tops and Bottoms USA
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Antone M.
Apr 11, 2023
So far so good I have no regrets…
So far so good I have no regrets shopping at Tops and bottoms. I gotta say thanks to William and the rest of you guys who put effort into real customer satisfaction. if you're looking for great quality and good service. Shop@ Tops and bottoms.
Response from Tops and BottomsApr 21, 2023
Dear Antone Murray, Thank you for taking the time to leave us an amazing 5-star review on Trustpilot. We are thrilled to hear that you had a great experience with Tops and Bottoms USA and that you found our team, especially William, to be helpful and dedicated to ensuring customer satisfaction. At Tops and Bottoms USA, we take pride in offering high-quality products and excellent customer service, and we are delighted to hear that we met your expectations. We appreciate your recommendation, and we are committed to continuing to provide our customers with the best possible shopping experience. Thank you for choosing Tops and Bottoms USA, and we look forward to serving you again in the future. Best regards, Tops and Bottoms USA
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