The Topps CompanyReviews of topps.com

BUYER BEWARE: they charge you, they don’t send the product, then erase the order confirmation from your account, then they won’t give you a refund. Customer service is non-existent. I have all the evidence to prove it, do yourselves a favor and don’t buy anything from them until they get it together…

My wife purchased some 'print me cards' and a 'mega tin' from Topps late March 2020. The 'print me cards' eventually arrived after a few weeks but as of today, 3rd June 2020 we are still awaiting delivery of the 'mega tin' and after weeks and weeks of chasing received an email from Topps saying the item is no longer available. Terrible service, they wont even refund all of the postal cost that we paid! For context, this is an item that cost £10 and they wont even provide an alternative. My 7 year old son who has been patiently waiting more than 2 months for the tin is disappointed to say the least.... Despite weeks and weeks of emails to Topps chasing, they only 'launched an investigation' on 21st May - 6 weeks after we first reported that the item had not arrived. This is a £10 tin of cards - why investigate?! - just send a replacement!!! Do not order from Topps, they are clearly not fulfilling customer orders, customer service is appalling and they leave children disappointed. Topps, feel free to contact me to resolve the issues raised.

Ordered products on the 24th of April and the 30th of april 2020, the 24th of april order said 3 to 5 days, im still waiting for them to this day, they took my £21.99 and have sent me nothing, just started a retail dispute the other day about this, used this company for years an never been as bad as they are now, as far as this incident goes, when i try to call it cuts me off, ive emailed every day since the end of april, an i had a reply on the 7th of may saying it will be with me shortly, still waiting for it, shocking company, shocking customer service, my advice is avoid these like the plague, i will going forward, i now get what i can off topps espana, an recieve stuff withing 2 to 5 days of ordering. Topps uk hang your heads in shame. Embarrassing.

I order a custom card pre Christmas that came very quickly and I was very happy but there was meant to be another card delivered as part of a special promotion. This didn't arrive, I chased for an update and then chased again without any response. It is now March and the promotion is still live on the website but still no one has responded to me. Very poor service indeed.

great service as always from the guys in milton keynes

used a month ago + and still waiting for my item to be even sent out from the factory. have tried contact but no one ever responded. first time using this service and can say i wont be using it again!