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The Topps Company (topps.com) has 326 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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peter S.
This company is a rip off. I ordered a Jeter card in AUGUST of 2020 and still no card. You do not need to waste your time with emails at their site they do respond to them. I have made seven calls to inquire and I keep getting the runaround that it is held up for some reason with no idea of when it will arrive. THEY DO NOT REFUND ANY OF THEIR SALES JUST TAKE YOUR MONEY BUYER BEWARE OF THIS COMPANY.
Damon L.
Very surprised at the bad reviews about the customer service. They were very helpful to me and my order arrived ahead of schedule
Steven P.
Do not order with Topps! Customer service is a joke! Wont give you a straight answer. Wont refund the money. Boy i wish I would have read reviews before I placed a order. I've called 3 times first wait was 45 mins 2nd a hour and half 3rd was 2hours and 15 mins Then guy told me to call back in a few days. I Dont know how they stay in business!
louis F.
Terrible service take your money on 2Nd Sept still waiting don’t reply emails . When do sorry but busy oh yes so have I . Send a track number no details who being posted with let’s see if it arrives or back PayPal to handle case agsin
Anita Z.
I was a bit suspicious reading the previous comments because I didn't check this before ordering the items but I can tell all the items I ordered and payed for arrived in a week. Thank you.
George M.
DO NOT ORDER FROM TOPPS.COM. Two months order still has not arrived. They immediately charge your card, but do not ship the product. They do not respond to email inquiries and you cannot get through on customer service. Your only option is to notify your credit card company to dispute the charges. Good luck!
Kelly T.
The customer service is virtually nonexistent. This would not be a problem if the fulfillment center actually bothered to ship what you ordered. I received what was supposed to be a replacement for an order where I was supposed to receive two Mariano Rivera cards but instead received one Rivera and one Ricky Henderson. I returned the Ricky Henderson, and then had to call again before Topps would send the missing Mariano Rivera. EXCEPT the replacement itself was incorrect! Bob Gibson is NOT Mariano Rivera! Today I called and spent a full hour on hold before being disconnected; then a second full hour before being disconnected again. Order from Topps at your peril, because if they get it wrong you will spend hours trying to get their attention to get it right.
SShopperGirl
Absolutely appalling service, my 7 year old spend his pocket money on a tin of 101 football cards and three weeks later still nothing arrived. I emailed customer service several times who eventually responded apologising and said they would provide a refund and as compensation they would send a couple of packs of football cards complimentary...months later we are still waiting, they also did not refund the postage costs even though it was no fault of ours that the tin never arrived. Really shocking service. AVOID as they will only leave your little ones disappointed.
