topmate.ioReviews of topmate.io

This coma=pany is fraud , they donot return my money, please not registresd any demo.

I had a very disappointing experience with Topmate. I booked two sessions with experts through the platform and in both cases, the experts did not show up and did not respond to messages. This is completely unacceptable, especially for a paid service. In another case, after months of no response, the expert finally replied with very generic feedback that added little value and did not justify the cost. The ticket was then closed without proper resolution. They didn’t even wait for my answer. When I contacted support, they refused to take responsibility and instead asked me to chase the expert myself for a refund. This defeats the purpose of using a platform that is supposed to ensure quality and reliability. Overall, the platform failed to deliver the service I paid for, and the support experience made it worse. I would strongly advise others to be cautious before booking paid sessions here.

Their support channel is broken completely. I have tried to contact their team via three channels: 1. Support email (essentially a black box - nothing comes back from there) 2. My relationship manager (I think does not exist because he never replies) 3. Their founder on LinkedIn (he asked me that he'll check, but he has ghosted me as well) God bless the company. I think they have built a SaaS product, but they forgot to hire humans to run the support channel, if something breaks.

Update: Payment eventually came through nearly 2 weeks after the session. The issue was resolved but the timeline is something to be aware of as a new creator on the platform I set up my mentorship page on Topmate, delivered a paid session, and two weeks later, still no payment. Not because of anything I did wrong but because their ID verification process has dragged on with no clear timeline and no real communication. I did the work, showed up for my client and ensured that they were happy with my service and that should have been enough. If you're a mentor thinking about using this platform, please anticipate that there may be a delay in terms of logistics as I have experienced for myself

WORST PLATFORM for Service Providers – Hidden Fees & Held Payments Honestly, this is the worst platform for service providers. First, do not trust the percentage they claim to take. They take a huge cut from your hard-earned payout—way more than the standard 10%—hiding behind vague "company policies." There is absolutely no transparency regarding their terms and conditions or how their payout structure actually works. Second, actually getting paid is a nightmare. My payout has not been cleared, and they keep holding the funds for one reason or another. If you value your time and want to get paid what you are owed, I strongly suggest avoiding this platform.

I booked a paid consultation call through the platform. The money was deducted from my account immediately. But when the time came for the call, no consultant showed up at all. I waited, refreshed the page, checked everything and nothing. No call. No message. No explanation. I then contacted customer support, and they were completely useless. No clear response, no urgency, no ownership of the issue. It felt like talking to a wall. Till now, there is no refund and no proper explanation.

I am extremely disappointed with Topmate.io. I earned $1,571 providing legitimate SEO services on their platform. My payout was promised within 7 days, but it has now been over 30 days and I still haven’t received my money. Despite submitting all required identity and verification documents three separate times, I kept receiving automated responses asking me to submit the same documents again. No one resolved my issue, and now my account has been blocked, falsely claiming “high-risk activity.” I have done real work for real clients, and yet Topmate is withholding my money without justification. This has caused me financial loss and extreme frustration. Warning to others: Avoid using Topmate.io until they fix these payout and account issues. Their support is unhelpful, repetitive, and unprofessional.

It's a scam. Spend $100 and the person never showed up, try the support and they never got back to me