TopLine InsuranceReviews of toplineinsurance.com

First few people I spoke with extremely incompetent and cost me my good flood policy, cost me having to purchase new very stripped down policy which they still haven’t sent to mortgage co - now mortgage co is purchasing me additional policy - this is costing me a lot of money! And to deal with! Horrible co!

More coverage, better prices, and less or no more deductiva ay all.

want pay ins when accept pay every six month but an other 6 month pay 2 months after rip off customers trick pay would never tell some one to get this ins

Lack of communication. Nothing ever gets solved.

Asked for a quote from them in an attempt to save some money. The agent provided a quote that I found acceptable. I told her ok and provided her with my mortgage company info. When the insurance company provided me their paperwork, the premium was well over what the agent quoted. I instructed her to cancel it immediately and confirm. I proceeded to find coverage elsewhere and I never heard from the top line agent again. In checking on my mortgage, I discovered the insurance policy through top line was never canceled and I had two policies in place. I called top line immediately. A competent customer service representative was able to help me cancel the policy, however, when I received my check it was prorated. I was charged for coverage that I never should've had in place based on my immediate cancelation the very same day it was bound. This agency cost me money. Never had an experience with an insurance agency as negative as this one. They owe money but won't acknowledge their error. .

Terrible agent..no communication..stay away from this agency

Can't get hold of anyone, no renewal info despite renewal date being weeks away. Emails go ignored, calls not returned. Update: Unable to provide requested response in email as it asks for a reference number and the email includes no reference number. I received your voicemails (only AFTER this review and only AFTER calling Peoples Trust directly) and it's back to square one. I can't answer your calls during the day due to the nature of my work. I can not speak to you on YOUR time. I need to be able to reach a person when I call during the day and that has yet to happen when calling Topline. I am the customer, I need MY time accommodated. Held online for 40 mins last time I called Topline with a recording saying I was next in queue..for the entire 40 minutes.

TopLine was to communicate with Wright Flood to handle the issue at hand. Could not get cooperation to do so. Only told I needed to make the call. Wright told me TopLine needed to make the call.