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TopLine Insurance Reviews | Read Customer Reviews of toplineinsurance.com

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Money & Insurance
Insurance
TopLine Insurance

TopLine InsuranceReviews of toplineinsurance.com

4.6505 reviews
Insurance
162 Roberts Village Court, Suite 1402, Saint Johns, Florida

Call Directions Website

TopLine Insurance4.6

Reviews505 About Contact

Overall score

4.6 out of 5

Excellent

Average of 505 reviews

Distribution

5★83%
4★6%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(561) 599-5800
toplineinsurance.com
[email protected]
162 Roberts Village Court, Suite 1402Saint Johns, FL 32259

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About TopLine Insurance

TopLine is Florida insurance the way it should be – easy and affordable. We’ll find the pricing, coverage, and service that’s perfect for you. You’ll get coverage that’s tailored exactly to your needs – not more than you need, not less. And, because our agents work with only those insurance carriers that meet our strict standards, you have peace of mind that you’re getting great service from a financially stable company at the most affordable price!

TopLine Insurance (toplineinsurance.com) has 505 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: toplineinsurance.com
Website: toplineinsurance.com
Category: Insurance
Location: Saint Johns, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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TopLine Insurance reviews

Showing 31 reviews with 1 star · Clear filters

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Paul J.
Mar 10, 2024
I received a quote from Topline and…
I received a quote from Topline and when I agreed to purchase a policy, I needed to provide additional information ie a 4 point inspection, and wind mitigation report. I provided everything asked for and I never heard from the agent again. I contacted customer service through the website and they responded that someone would be in touch with me in two business days. I never heard from customer service again either. Worst possible service ever!
Response from TopLine InsuranceMar 12, 2024
Hello, Paul. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions. We will be reaching out to you to talk about the next steps. Thank you, TopLine Insurance Team
Report
ERIC
Mar 4, 2024
Went to almost 500 two weeks after purchasing
Started off paying 373
Response from TopLine InsuranceMar 5, 2024
Hello, Eric. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions. We will be reaching out to you to talk about the next steps. Thank you, TopLine Insurance Team
Report
Genette
Feb 8, 2024
Never emailed me back or returned my…
Never emailed me back or returned my calls
Response from TopLine InsuranceFeb 8, 2024
Hello, Genette. We are very sorry that the experience with the TopLine Insurance Team was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions. We will be reaching out to you soon to talk about the next steps in resolving this situation. Thank you, TopLine Insurance Team
Report
Mil R.
Jan 20, 2024
Company more than doubled our home…
Company more than doubled our home insurance premium even though we had the most basic options, never filed a claim and had the highest deductible. We believe it is abusive to continually raise an inhumane amount of money to customers whenever the company feels like not to mention the untrue excuses given that simply are not correct nor believable. There has to be a revision of the level of corruption that exists and purposely ignoring
Response from TopLine InsuranceJan 22, 2024
Hello, Mil. We are very sorry that the experience with the TopLine Insurance Team was less than satisfactory. At this time, our Customer Service Team is investigating this unfortunate situation and looking for possible solutions. We will be reaching out to you soon to talk about the next steps in resolving this situation. Thank you, TopLine Insurance Team
Report
LARRY
Dec 13, 2023
I sent notice to Chelsea Cerge telling…
I sent notice to Chelsea Cerge telling her that we sold our home in St. Petersburg. I requested refunds of insurance payments including Flood Insurance. I sent all documents from the Title Company about the closing of the home on December 1. Today I received an email from Chelsea Cerge saying they were cancelling my policy for non payment. I guess the computer didn't get the information.
Response from TopLine InsuranceDec 14, 2023
Hello, Larry. We are very sorry that the experience with the TopLine Insurance Team was less than satisfactory. Our Customer Service Team is investigating this unfortunate situation and looking for possible solutions. We will be contacting you soon. Thank you, TopLine Insurance Team
Report
Carol
Dec 2, 2023
Customer service is horrible.
Customer service is horrible.
Response from TopLine InsuranceDec 4, 2023
Hello, Carol. We are very sorry that the experience with the TopLine Insurance Team was less than satisfactory. Our Customer Service Team is investigating this unfortunate situation and looking for possible solutions at this time. We will be contacting you soon. Thank you, TopLine Insurance Team
Report
RAMON
Oct 7, 2023
no contac 444
no contac 444
Response from TopLine InsuranceOct 9, 2023
Hello, RAMON. We are very sorry that the experience with the TopLine Insurance Team was less than satisfactory. Our Customer Support Team is actively investigating this unfortunate situation. Thank you, TopLine Insurance Team
Report
Yolanda D.
Sep 28, 2023
We noticed damages when we came back…
We noticed damages when we came back from out of state for a long stay last year and their adjuster came out and said their were no damages to our roof and when we got a public adjuster to examine our roof, he stated there were damages from the storm. Last months the storm hit here in Florida and there were more damages to our roof and Topline still will not pay for it. I elderly and is on a fixed income amd been paying for my homeowners insurance faint fully every year and this is how they treat a 90 year old lady! The worst home insurance EVER!!
Response from TopLine InsuranceSep 29, 2023
Hello, Yolanda. We are very sorry that the experience with TopLine Insurance was less than satisfactory. Our Customer Support Team is investigating this unfortunate situation at this moment and looking for possible solutions. Thank you, TopLine Insurance Team
Report

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