Unsatisfied C.
I bought the serum used it for 3 days…
I bought the serum used it for 3 days and my eyelashes started to fall out. I sent an email. Got a small vague response. But no definite answer. I will have to throw it in the garbage and buy anothe brand.
Response from Toplash CosmeticsApr 28, 2023
Thank you for taking the time to share your experience with our eyelash serum. We are sorry to hear that you experienced eyelash falling, but we would like to clarify that our product has been extensively tested and has not been shown to cause this side effect. As for our refund policy, we offer a 90-day money-back guarantee to ensure our customers' satisfaction. If you are not completely satisfied with your purchase, you can contact us for a refund or exchange. We appreciate your feedback and hope that you will give our product another chance in the future. Best regards, Olivia at Toplash


