Daniela V.
I ordered on their web page and got no…
I ordered on their web page and got no emails about my order since. I tried to contact them the past two weeks, but none of the emails or phone numbers are real or working. I can not even get my money back! Update: Managed to speak to a really kind lady on their behalf, Olivia, she helped me get my refund and it was processed just now, so i got my money back.
Response from Toplash CosmeticsJan 26, 2026
Hi, Thank you for reaching out. We’re sorry to hear about your experience. We have attempted to contact you by phone using the number provided with the order, but unfortunately we were unable to reach you. Please check your email inbox (including spam/junk folders) and feel free to reply directly to this message so we can assist you promptly with your order and resolve the issue. We’re here to help and look forward to your response.