Amanda W.
I purchased a pair of their blue light glasses
I purchased a pair of their blue light glasses, the Lucy clear ones about 2 months ago. First of all, I never received any email regarding my order, shipment, or tracking information. The only proof I had was the paypal facebook notification. So I waited for my package. After about 2 weeks, I contacted them but did not receive a response. The glasses DID arrive 2-3 days later, so almost 17-18 days after the order was placed. When I got them I noticed they were extremely poor quality and felt like very cheap thin plastic. They were $60 and I expected them to be durable and made from good quality material. However, they felt like they would break at any moment. After about a week of going back and forth of deciding if I was going to keep them or not, I decided to return them as the cost was just too high for what I had received. I used their return information on their website and followed the procedures along with their shipping label. I even took a picture of the box/label to ensure I had proof it was returned. After not hearing anything for a little over 3 weeks, I contacted TopFoxx to discuss my return. I did it through the Facebook messenger and actually was able to talk with someone after sending several messages over a 72 hour time period. I provided them with my tracking information and the pictures of the glasses and shipping label info confirming they had received my return more than 3 weeks prior. They did end up refunding my money, minus the shipping label cost, but the hassle of basically trying to track down the original order/delivery, receiving a very poorly made product at a high price, and then going through the same issues to get my refund - it was just NOT WORTH it!!