Cheryl S.
I ordered 2 pair of glasses and paid…
I ordered 2 pair of glasses and paid for both but have only received 1 pair.
Sunglasses NOT for your average girl. Based in New York, loved around the world. From edgy Rose Gold Cat Eye to Chic Classic black frame sunnies.
TopFoxx (topfoxx.com) has 234 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Cheryl S.
I ordered 2 pair of glasses and paid for both but have only received 1 pair.
alisha C.
Had the glasses for a week and wore them twice and the lens popped out. Can’t get anyone on the phone or get them to respond to emails. Buyer Beware
Steve
Hey I ordered Tee shirts from Fresh Clean Tees on Instagram and 68 dollars was charged to my account on 18 July from this comapny. Here it is 28 Aug and still have no tee shirts. Why does Instagram support these ripoff fraudsters.
Kristine C.
Well should have listened to the reviews.....8 days a shipping label created in my own state no less....oooo your item has shipped emails guess what still 8 days later nothing label still created and sitting in Carteret. Paid extra for expedite.....they have no problem taking my money immediately but supply order ummmmmm that would mean actually doing something.....fake, fraudulent company...."oh we are a woman owned" blah blah well I own a company and I am a woman and quite frankly TopFoxx is an embarrassment to our community and may want to reconsider their boasting of woman owned.....your sending out a very bad image.....
Danni A.
I have placed an urgent order for glasses, money has come out of my account with no trouble at all, no confirmation email received of the order, thankfully I took a screen grab at the time. No reply so far to my message on the website as to when they will be sent.
Michelle D.
Scam company! Do not buy from them. Poor quality glasses and lens and very unprofessional.
Leah
I ordered 3 pairs of sunglasses from TOPFOXX. I ended up wanting to return 2 pairs so I went to their website and returned within 14 days as their website states. This is not accurate. They wanted confirmation sent so I emailed it to them and had paid the return shipping from Canada. They asked me if they could give me a store credit Instead I said no. then they asked if they could give me money for 1 and store credit for the other I said no and they finally agreed to the refund. After many horrendous emails of them Saying they couldn’t get confirmation from the shipping dept. I got fed up and filed a dispute with my credit card company and they gave me my money back right away after I explained the situation. This is the only way !! TOPFOXX is quick to take your money but does not honour the return policy. Avoid this company at all costs !! Edit: TOPFOXX flagged my review and I had to send proof of experience to trust pilot in order to keep it up. Clearly just a way to clear their name from bad reviews. Don’t fall for the cute or stylish designs the proof is in the pudding. Just confirms they are a dishonest company.
Ashley
I have been trying to reach out to someone from TopFoxx to make an exchange on a pair of sunglasses that I purchased a few weeks ago. I have yet to hear back and can’t find a phone number to call and speak with anyone. The glasses are nice but too big. Regardless of the quality, I will not be purchasing again from this company with such horrible customer service.