TopFoxxReviews of topfoxx.com

The sunglasses are big. They slide off my face and I am constantly pushing them up. Will be returning them. Such a bummer because I love the way they look

Not a huge fan. The pink frame Christina's look absolutely beautiful on influences, but do not look the same when I got mine. They are very big, nose piece sticks out on the brim of my nose and I have a small nose! Wish I could love them but way to big

Update 14 Sept 22: I have received a full refund through the same way I had originally paid for the item. They did ask if I wanted the item to be re-shipped, but I declined due to the bad customer service and experience received. Happy with the refund without any further issues but the service I experienced was terrible and has left a sour taste in my mouth after that ordeal. Placed an order 30 July, was told that it's been shipped. Received a notification that my order has been delivered on the 10 August. Checked tracking as I didn't receive my order and it states that it was picked up by an individual in New Jersey, I live in New Zealand! Emailed Top Foxx, they told me to wait for a week and that they are unable to track it, I waited two weeks and still nothing not even a courtesy email from them. I followed what was on their faq on their website about 'if my order never arrived' and tried to contact USPS but I am unable to lodge a claim as the tracking number is complete and they cannot do anything as it's been signed by an individual in New Jersey. Top Foxx cannot even give the details of the individual carrier that picked it up in New Jersey, they told me to wait a week so they know that this is their normal process for them. I emailed Top Foxx again and no response at all via email or facebook messenger. I will be laying a complaint to the Bureau of Consumer Laws and Protection within 5 days if I don't receive a full refund as it is fraudulent what they're doing. I suggest people who have been scammed by them to do the same. Absolutely terrible experience with this company. I've ordered three products from US companies within the last 2-3 weeks with no problem at all, I could track it and they have all been delivered without any problems.

Love the glasses, good quality it seems. Not happy with customer service. Most likely will not be buying another pair due to this experience... I had just ordered two pair of glasses. I asked that the company honor a B2G1 coupon I got after the fact instead of the ones I used...but the sales person refused. I understand things like this happen, just a bummer since I ordered within days of receiving the coupon and had already ordered two pair so I would of qualified for the free pair...

I wish I had listened to the bad reviews here. Their shipping speed is decent but that is my only positive feedback. Their return policy is absolutely horrible. They state that only full priced items can be returned, and I purchased a full price item but used a coupon code. Apparently this counted as a sale item-which means nothing purchased using that coupon code could be returned. I feel misled like it was a bait and switch. They also make returns difficult as you need to include an invoice in the package but they do not send you one in your package so you have to print one out. I do not recommend purchasing from TopFoxx even if their designs are cute because if you get a pair that doesn't fit you, it will be REALLY hard to get your money back. I am still waiting to hear back from customer service but if they refuse to refund me I will be filing a dispute with my CC company. Update: CS got back to me and granted me a one time refund on this order. I do appreciate that but am still not satisfied with this refund policy-I do have to eat the cost of shipping the pair back. I will not order from them again. update again: TopFoxx flagged my review as suspicious, forcing me to provide proof of my purchase and interaction with them within three days or my review would be taken down. This is after I already provided additional information to them like my full name and order number so they could verify my purchase. I think this is just a scummy and cheap tactic to take down negative reviews. Well, sucks for you topfoxx, because I sent in my proof and got my review verified. This further cements my point that they’re a shady company and don’t deserve your business.

Took FOREVER to ship and then my item never arrived. By that time, I just wanted a refund. They would not refund - they get 2 stars because they offered to replace but I didn't want to wait another 90 days. They do not take responsibility for their product after it leaves their hands. PayPal rejected my claim since they had proof of delivery, although I never received.