ToolstodayReviews of toolstoday.com

3.528 reviews
Building Materials
New York

Toolstoday

About Toolstoday

Founded with a passion for craftsmanship and precision, ToolsToday.com is a trusted leader in cutting-edge woodworking, CNC, and metalworking tools. As the official online retailer for Amana Tool®, ToolsToday serves professionals, hobbyists, and makers worldwide who demand accuracy, durability, and performance.The company’s extensive catalog includes premium router bits, saw blades, CNC tooling, power tools, and machinery from top brands such as Festool, JET, Powermatic, Laguna, and SawStop. Each product is carefully selected and tested to ensure it meets the high standards required for today’s makers, from large-scale production shops to home-based creators.Beyond selling tools, ToolsToday.com empowers its community through education and innovation. Its Project & Learning Center provides how-to guides, feeds and speeds data, and video tutorials, helping woodworkers and fabricators improve their skills and achieve professional-quality results.Driven by customer satisfaction and integrity, ToolsToday combines fast shipping, expert support, and a Loyalty Rewards Program that gives back to its dedicated customers. Whether shaping fine furniture, cutting composites, or carving intricate designs on a CNC, ToolsToday is where makers find the tools and the knowledge to build better, faster, and smarter.ToolsToday.com — The precision behind every great project.

Toolstoday (toolstoday.com) has 28 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: toolstoday.com
Website: toolstoday.com
Category: Building Materials
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 25% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Toolstoday

Toolstoday (toolstoday.com) has 28 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: toolstoday.com
Website: toolstoday.com
Category: Building Materials
Location: New York
Listed on Five Star Index: 2026

Mr C.

Aug 7, 2026

A simple question became an attack on my character

I have never had a customer service interaction become this hostile this quickly. I had already spent $707.40 with ToolsToday and was preparing another order of roughly $700. I asked about a promotion. I understood that the answer could be no, and a professional no would have ended the matter. Instead, the representative attacked my character, questioned my honesty and good faith, and spoke to me as if I were trying to take advantage of the company. A routine policy question became an insulting lecture about my motives. When I objected, the response became even more condescending and ended with what came across as a sarcastic parting shot. That treatment was appalling. I was a paying customer asking a question, not someone inviting a customer service representative to pass judgment on my integrity. ToolsToday did issue an RMA, so I am not claiming the return was refused. I am returning the unopened, unused $707.40 order because of the hostile way I was treated. I also abandoned the roughly $700 purchase I was preparing and will take every future tooling dollar elsewhere. I kept the complete correspondence.

Response from ToolstodayAug 10, 2026

I personally reviewed the complete correspondence after seeing your review, and I agree that the way this interaction was handled did not meet the standard we expect from our customer service team. Your original question about the VCarve promotion was entirely reasonable. While there are rules surrounding how that promotion is applied, the discussion should have remained focused on those rules. Comments questioning whether you were acting in “good faith,” as well as some of the remarks that followed, were unnecessary and inappropriate. I also understand why receiving an RMA does not address your underlying complaint. Your issue is with how you were spoken to, and after reviewing the exchange, I understand that distinction. We appreciate that you had already placed a substantial order with us and were considering another. More importantly, regardless of the size of an order, every customer deserves to be treated respectfully. I apologize for the way this was handled. We are addressing it internally and will use this interaction to make sure we do better going forward.