Toolmarts.com Reviews | Read Customer Reviews of toolmarts.com

Toolmarts.com Reviews | Read Customer Reviews of toolmarts.com

Toolmarts.com reviews

176 approved reviews, newest moderated first

JD
Apr 17, 2025
You ultimately told me the product I…
You ultimately told me the product I ordered was out of stock. I looked at numerous websites and many of them stated they could not obtain the product. Since the item appeared on your website, I believed you had the product in stock and therefore I ordered it from you. I would have appreciated that you would have removed the item from you inventory before I placed my order. It was not until I requested an update that you informed me of the situation. I did appreciate you responding and crediting my account fairly timely.
Response from Toolmarts.comApr 23, 2025
Hi JD, The item you ordered is a special non-inventory product that had to be sourced directly from the manufacturer. As soon as we were informed of its discontinuation, we promptly notified you and processed a full refund for your purchase. We’ll make sure to update the product listing to reflect the most accurate information moving forward. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Regards, Geff Toolmarts Customer Care
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Stephen I.
Apr 10, 2025
No tracking numbers were sent
No tracking numbers were sent. At this time I have no indication if the product has even been shipped.
Response from Toolmarts.comMay 6, 2025
Hi Stephen, Your order has been successfully delivered. The item you purchased was a special non-inventory product that needed to be sourced directly from the manufacturer. As noted on our website and in your order confirmation email, our standard lead time is 7–10 business days. Unfortunately, there was a delay at the manufacturer’s end, which extended the shipping timeline by about a week. I personally reached out to inform you of the delay, and we also sent tracking details as soon as they became available. We truly value your feedback and always strive to be transparent and proactive with our communication. Given the circumstances and the effort made to keep you informed, we kindly ask if you would consider revising your review to reflect your overall experience with our service. Thank you for your time and understanding — we truly appreciate your support. Regards, Geff Toolmarts Customer Care
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Randy Stewart S.
Apr 8, 2025
Fast shipping
Fast shipping, great product.
Response from Toolmarts.comApr 10, 2025
Hi Randy, We truly appreciate your positive feedback! It means a lot to our team and keeps us motivated to deliver the best service possible. Regards, Geff Toolmarts Customer Care
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Dillon S.
Apr 8, 2025
Expect long ship times
I ordered a Stabila elevation rod on 3/18/25, on 4/1/25 I reached out to their customer service via email since I couldn’t get them on the phone saying I had not received my order let alone any shipment notification at all, on 4/2/25 I got a response saying: “I have reached out to our shipping department regarding an update on your item, I'll inform you as soon as I receive any correspondence from them. I sincerely appreciate your patience during this time. Best Regards, Geff” It is now 4/7/25 and I have not heard anything, and the item actually says ships same day on their web page as of this moment. Either this website is a scam or they have the worst service I have ever experienced, either way I will be contacting my credit card company to dispute the charge. Update: On 4/8/25 I got a notification they shipped the item, it sat on the we haven’t received the package yet for a few days and then finally updated that USPS had the package and it arrived shortly after. It feels like it only shipped finally because I wrote a bad review and said I was going to dispute the charge which sucks but could be a coincidence. I also checked in the physical store and it is legitimately their website, I’m updating from one star to 3 because it still took almost a month to ship something that says ships same day. Hopefully they will fix their shipping time issues.
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jamie F.
Apr 7, 2025
takes too long to receive product or…
takes too long to receive product or shipping information. i did not receive a confirmation email and wondered if my order actually went through or not... . i had to actually email them to find out when my product was shipping
Response from Toolmarts.comApr 9, 2025
Hi Jamie, Your order was delivered on Monday, April 7, 2025. As noted in our order confirmation email and on our website, we have a standard handling time of 7–10 business days prior to shipment. Your order was fulfilled within this stated timeframe. We kindly ask if you would consider revising your review to reflect the service you received. Thank you for your understanding. Best regards, Geff Toolmarts Customer Care
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John D.
Apr 7, 2025
7-10 business to ship.
Item shipped within 7-10 business days of purchase. Looking forward to items arrival.
Response from Toolmarts.comApr 9, 2025
Hi John, Your order was shipped on April 4th, 2025, and is expected to arrive by April 14th, 2025. As mentioned in our order confirmation email and on our website, we have a standard handling time of 7–10 business days prior to shipment. Your order was shipped well within this timeframe. We kindly ask if you would consider updating your review to reflect the level of service you received. If you have any further questions or concerns, please don’t hesitate to contact us at [email protected]. Best regards, Geff Toolmarts Customer Care
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Jerre G.
Apr 6, 2025
I have not received the items.not received
I have not received the items. The company called and we canceled the order.
Response from Toolmarts.comApr 10, 2025
Hi Jerre, As per our recent phone conversation, we have canceled your order and processed a refund as requested. We kindly ask you to consider revising your review in light of the updated service you’ve received. We sincerely appreciate your cooperation and apologize for any inconvenience caused. Best regards, Geff Toolmarts Customer Care
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Edwin C.
Apr 5, 2025
Toolmarts easy to use
Toolmarts had what I needed a hard to find accessory box for a Marita multi tool
Response from Toolmarts.comApr 14, 2025
Thank you for your kind words. Toolmarts Customer Care
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