ToolfetchReviews of toolfetch.com

Non-Existent Customer Service "I ordered a Greenlee Mini-Field Office from Toolfetch place back on November 30, 2018. The last thing I heard from them was when I called back in December to check on the order status because when I logged in to my account, my order was listed as "Processing." I was told that the manufacturer should be shipping my item within the next week. I kept checking my order status and it started being listed as back-ordered with varying dates. The last date was supposed to be today. Now, it has been pushed back another week. Of course, they have already gotten their $2,692.47. I have had to log in to my account to get status updates because I have not gotten any emails or phone calls from Toolfetch. I thought I had found a great deal but apparently, the deal was no deal at all. I work for a city and this item is eventually going to be used for disaster response prep for our citizens, if we ever get it. I am not asking for much, just some communication without me having to go fishing for information.

Excellent i definitely would recommend this company.

Dishonest customer service, I could tell one of the ladies that I spoke to on the phone was lying told me my order was coming from Georgia when I already knew the warehouse was in California. Order did not ship within 48 hours as promised. Customer service just blamed it on the UPS carrier.

you can find a lot of stuff here! and is good price. but no, they are not the best. they are really good.

Terrible, dishonest, they take extra money for shipping 3 day and say it will ship in 3 to 4 days. Item shipping in 11 days but still had to pay extra for 3 day air. NEVER AGAIN WILL ORDER FROM TOOLFETCH .COM!!!!

Horrible return policy, 15% restocking fee and i would have to pay to ship the item back. The item was never opened it was purchased by mistake.

I ordered from Toolfetch some brass stencils that were being forwarded onto another customer in AK. First off you should know that Toolfetch doesn't stock anything and it's all sent drop ship from the manufacturer's (which is fine). I did receive the product after about 7 days but it was the wrong stencils. I called to have it returned and for them to ship the correct ones out. They said they had to wait until the manufacturer received the other ones back before the right ones could go out (another week wasted). So I asked if they could ship the replacement order out to AK instead of CA to save time. They said they would absolutely not do because it would cost too much money. Then they sent the replacement out next day air (which probably cost more than shipping to AK). Ontop of that they sent the wrong quantity. Once again I asked them to do a direct shipment to Alaska and they wouldn't do it, even to make a customer happy. Then once again they sent out the 3rd replacement via 2nd day air. All in all toolfetch has terrible customer service and terrible management decisions. They have no idea how to do the right thing after a mistake has been made. Keep far away from this company if you want a positive expereince. James

After failing to ship for several weeks I tried to get them to refund the purchase price. They agreed to give me my money back but 2 months later still haven't heard from them. Reported them to my credit card company and the bank refunded my purchase price. My credit card company says Tool Fetch still hasn't contacted them. Oh well. I'll let Tool Fetch deal with the banks lawyers. Terrible company.