ToolfetchReviews of toolfetch.com

The customer service! My item came damaged and Ryan communicated with the vendor and another was shipped out…..

Excellent product an received on time, benson than expected.👍👍👍

Shipment was not complete and is still not complete six weeks later. Credit card was charged for the full amount right away. Had to contact customer service who stated that the supplier was out of stock and the item was back ordered.

Ordered the Kennedy 4 drawer unit, unfortunately it arrived with shipping damage, spoke with Ryan and they filed a claim with the shipper and shipped another one. When that arrived it to was damaged. Thanks to Ryan and his team a third one was sent through a different carrier and received it damage free. The customer commitment is outstanding. Ryan kept in contact with me and kept me in the loop every step of the way. I now have a great product and a great experience dealing with the frustration of receiving two shipment damaged boxes. Thanks Ryan and team for handling all this and ensuring I received a damage free order.

This company promised delivery within days, charged my card $207 on Oct 22 then sent me an email with a expected delivery date of Jan 2022. I canceled the order and have been trying to get a refund ever since. This is the absolute worst merchant I have ever dealt with. Here's my last email to their customer service: Are you serious? You did NOT complete a refund on the 27th to my Mastercard. Today is Nov 1. I have received many refunds on that card and they are at least listed as pending within 2 days. Maybe you refunded it to someone else’s card. Your invoice is dated the 22nd, so what does that mean? It’s a meaningless document. Your unjustifiable charge to my card on an item you promised to ship within days then changed to a Jan delivery date, that charge hit my card the very next day. I don’t believe you are being honest with me. Your company is either criminal or criminally incompetent. I will be sure to share my experience on every review site available. Update 11/2/21: Company replied that the refund was 'cleared out' on 10-27. I don't know what that means but it is now 11-2 and no still refund to my Mastercard. Update 11/5/21: I never received a refund from Toolfetch, so I had to file a dispute with Mastercard who resolved it in my favor and posted a permanent credit to my account.

Toolfetch is an awesome and dependable company. My sales rep Robert M. never fails to go absolve and beyond!

Received my package quick, thank you.

Toolfetch is a truly amazing business!