TONGSHOP Reviews | Read Customer Reviews of tongshops.com

TONGSHOP Reviews | Read Customer Reviews of tongshops.com

TONGSHOP reviews

89 approved reviews, newest moderated first

Curtis R.
Dec 13, 2025
Time Of Order To Delivery...Quality Of…
Time Of Order To Delivery...Quality Of Jewelry ...Outstanding
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K. G.
Dec 9, 2025
Exactly what I wanted!!
Ordering from tongshop was easy and fast! I went with a customized photo pendant and it came out perfectly with the engraving on the back! The customer service was very helpful and prompt with any questions I had! Will definitely buy from them again and recommend.
Response from TONGSHOPDec 10, 2025
Thank you so much for your wonderful feedback! We’re truly happy to hear that your custom photo pendant turned out perfectly and that our customer service could support you along the way. It means a lot to us that you would choose Tongshop again. We appreciate your trust and recommendation more than you know! Wishing you all the best, and we look forward to creating something special for you again soon.
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Dwayne D.
Dec 8, 2025
This is a great experience due to the product and how beautiful it looks and feels.
This is a great experience due to the communication with the seller and the product feels amazing and looks way better in person. I really lo be my chain and pendant it is so beautiful. I would definitely recommend anyone to get themselves a pendant and chain or necklace here.
Response from TONGSHOPDec 10, 2025
Thank you so much for sharing your wonderful experience! We’re truly happy to hear that you loved both the communication and the pendant itself — and that it looks even better in person. Your kind words and recommendation mean a lot to us. We’re grateful for your support, and we’d be honored to create something special for you again anytime.
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Anibal S.
Dec 7, 2025
Great Quality
I'M EDITING MY 1 STAR REVIEW TO NOW A 5 STAR. Was able to get a hold of customer support and they quickly made it right with a new pendant and now waiting to ship. Again, quality is great and I was very happy with the personal pendant and its quality. Thank you Tongshop for making it right.
Response from TONGSHOPDec 10, 2025
Thank you for your feedback. We have already contacted you on WhatsApp, and our communication went very smoothly. We are now in the process of completing the new custom remake as we discussed. Thank you again for your patience and for giving us the opportunity to make things right.
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Rafe
Dec 6, 2025
My mom is always with me
Looked great but it better in person
Response from TONGSHOPDec 10, 2025
Thank you so much for your heartfelt review. We’re truly honored that our pendant can help keep such a special memory close to you. We’re also glad to hear that it looks even better in person. If you ever need anything, we are always here for you.
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Mike H.
Dec 5, 2025
Edit...support has made it right!
🌟EDIT REVIEW🌟 I'M EDITING MY 1 STAR REVIEW TO NOW A 5 STAR. Was able to get a hold of customer support and they quickly made it right with a new pendant and now waiting to ship. Again, quality is great and was only missing my personal engraving on it so I was very happy with the personal pendant and it's quality. Thank you Tongshop for making it right.
Response from TONGSHOPDec 10, 2025
Thank you so much for updating your review! We truly appreciate the opportunity to make things right, and we’re very glad that the new pendant and engraving met your expectations. Your satisfaction means everything to us, and we’re grateful for your patience and trust throughout the process. Thank you again for giving us the chance to improve — we’re always here if you need anything.
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Ahk
Dec 3, 2025
Excellent all products arrived on time…
Excellent all products arrived on time and were amazing
Response from TONGSHOPDec 10, 2025
Thank you so much for your great review! We’re really happy to hear that everything arrived on time and that you loved the products. Your support means a lot to us, and we look forward to serving you again anytime.
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Joe
Dec 2, 2025
Amazing customized jewelry
This company has an amazing product! They customized me a beautiful pendant for a great price and means a lot to me! Will be ordering more pieces and recommending them to whoever is interested in getting a memorable piece of art. Great communication and customer service. Thank you!
Response from TONGSHOPDec 10, 2025
We are very sorry for the experience you had, and we truly appreciate you sharing this feedback with us. If possible, we would like to offer you a free replacement necklace to make things right. Please contact us so we can arrange the replacement for you as soon as possible. Thank you for giving us the chance to improve, and we hope to make your next experience much better.
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