TONGSHOPReviews of tongshops.com

Response from TONGSHOPSep 20, 2026

Hi, We are extremely saddened by this review because it seriously misrepresents what actually happened with this order. This was a high-value watch order, and despite the risk involved, we fulfilled and shipped the item exactly as promised. The carrier provided delivery confirmation and a delivery photo showing the parcel at the customer’s address. We have no reason to believe the carrier falsified this information. When the customer later reported that the package could not be found, we did not ignore the situation. We continued communicating through WhatsApp, calmly tried to help, and repeatedly advised the customer to contact the carrier directly, check local CCTV/security cameras, and attempt to recover the parcel. The customer agreed to do so. We also explained that if the package genuinely could not be recovered, we would even try to help arrange a replacement despite the heavy loss involved for us. Our goal was always to help resolve the situation fairly. However, after further investigation, the local delivery personnel responsible for that route confirmed that the parcel had been received at the property upon delivery. At that point, we became deeply concerned that the situation being described to us was not accurate. We subsequently submitted all communication records, shipment evidence, and delivery confirmation documents to the bank during the dispute process. We always try our best to help customers honestly and respectfully, especially in difficult situations. False accusations and abusive language toward small businesses are extremely damaging, particularly when there is clear evidence that the order was fulfilled and delivered correctly.

Response from TONGSHOPMay 22, 2026

Hi, We are very sorry to see this review, but we do not believe it accurately reflects the full situation. The customer ordered one custom pendant for around $60. As a gesture of goodwill, we included an additional pendant for free, so two pendants were delivered in total. After the customer was unhappy with one of them, we also arranged and sent another custom pendant at no extra cost. In total, the customer received three pendants, all of which were shipped and successfully delivered. Before shipping, we also recorded and shared product videos through WhatsApp so the customer could review the items clearly. We continued communicating and tried our best to help, even after the order had already been fulfilled. We understand that custom items can be very personal, and we always try to resolve concerns fairly. However, after providing free replacements and continued support, we do not feel this review fairly represents the effort, products, and service provided.

Response from TONGSHOPSep 13, 2025

The custom jewelry you ordered may take a little time, but I believe you have received it by now and hope you can re-evaluate us.