Tommy's Express Car WashReviews of tommys-express.com

Their car wash ripped the topper of my truck off the hinges and they blame me for the cause, customer beware they look for a way out of responsibility

So I emailed customer service to cancel membership well immediately after I told them never mind I suspect everything is fine I get an email your membership is canceled clearly no one listens so I had to repay on July 6th when I just paid on the 4th expedite my money it didn’t take you 5 to 7 days to collect it next time pay attention to your customers

Generally I don't do this and I've sat on this for a few days but have been encouraged to share. Let's talk about Tommy's Express Car Wash on Foothills Blvd in Roseville, CA. I signed up for a 30 day trial period for 26.00 in May. I was told that unless i drive back thru and re-sign back up (or apparently use the app?), the membership would cancel. I enjoyed getting to drive thru this car wash as your access was very easy. All they do is scan your plate and the arm lifts and away you go. It's not the best wash I have been thru and they send the cars waaay too close thru, but it was convenient for sure...for me anyway. Here is the problem. I was paying my bills as I do every month and I noticed my card was charged 35.99 after I was told initially the membership would stop if I didn't sign back up. I wasn't initially upset about it but for 9.00 more per month, I had questions. Last week I went thru the line and pulled up to the window. I explained that I signed up in May and was told it would cancel after a month but my card was charged and now I have questions. (Does this only include 1 car, are there other plans, etc) the girl at the window immediately became defensive and said that wasn't possible. She went on to let me know I was lying and she would be checking the cameras to prove it. I was in shock and kinda laughed. Banter between the both of us went on for about 5 minutes. She told me how many hours she worked and how much money she made. Okay!! Why do I care. So immature. She smiled and said "do you want my picture"🙄 Seriously? I asked her why would i want that? It was unbelievable. She clearly shouldn't be working with people Here i was being bullied by a girl at a car wash who was supposed to have customer service skills. (Assuming) I don't think I have ever been spoke to as rude as she was. I asked for the owner's phone# and she said "no, I'm not giving it to you". OMG what do you do? This chick was volitile. I left and immediately checked the SOS website and called the owner. Initially he apologized and told me he would look into it and get back to me. Within 1/2 hour this crazy chick was calling me on my cell and harassing me asking me for details again about how I initially signed up for the promo. I told her for the 5th time. She then says "I'm just cancelling your account" and hangs up on me. I immediately called the owner back and explained his employee was calling me and he said "Ok Ok, I will credit all your charges and tell her not to call you again". I explained to him I did NOT want my charges credited. I just wanted him to know he is employing a very volatile employee and now I am concerned as she has my personal information. He assured me he would take care of it and get back to me. Well, days went by and I had to call him several more times as I wanted to continue to drive thru the car wash. I really would not have to speak to her but since he told me he would follow up with me once again, I was waiting on his response. Finally yesterday I received his text response. He says he has investigated the incident per protocol and for me to contact corporate if I had any further questions. He also asked me not to contact him any further. What? This is so odd. I texted him back and said his response was very odd. I contacted corporate who verified my 2nd charge was automatic and the employee and owner should know this. Your membership does NOT cancel automatically. Made sense to me. She also said it's odd that the owner would have me contact Corporate as it's a franchise so they aren't responsible for customer service issues. She offered to call the car wash and explain this to the site lead who is SHOCKINGLY the girl who I had the encounter with. In addition when corporate spoke to her, she was able to request I be banned from that location. Obviously the owner condones this behavior and I am sitting here imagining if something actually went wrong as you were going thru the car wash (malfunction) what kind of support would you get? I believe whole heartedly it would be a fiasco and even if it was the car wash's responsibility, you would be liable. I have never experienced a owner who supports that type of behavior of his employees. I am shocked. Go thru this car wash at your own risk and pray you never experience a issue. You will be harassed and believe me, the owner doesn't give a care. Rant over!

Took my 2019 Chevy Silverado through Tommy's in West Bend WI tonight. When I got done I went over to use their vehicles vacuum. I noticed the front cover by the driver light got torn off on the passenger side. I spoke with a manager named Greg. He took some pictures, Two other associates came out, one eating an ice cream cone, and the other just stood there texting. Greg got some information and said he would get back to me. He called later that evening, saying they felt from looking at their cameras, the cover was loose and will not cover the cost to replace. I've been going there for over two years, Horrible customer service.

This company is a hazard and the supervisor is trying to play me for a fool! Still waiting for Tommy Express manger to contact me for damages to my vehicle! I would not take my car to place again and canceled my membership!

We pulled up... there was one car at the window and one ahead. We waited patiently for about 5 mins. He was still talking to the car at the window....so I beeped the horn, Nothing. We sat there for approximately another 10 mins while we saw the app cars flying thru.We finally made it to the window and the manager said were denying you a carwash today. This was at the loves park illinois location.

I don't think there's anyway for this company could improve. They have the worst customer service when it comes to stuff they cause. I would definitely not go to Tommys!

Equipment broke off my metal valve stem. Unknowing that this occurred I left car wash and drove away. Vehicles steering began to act abnormal and tire was flat!!! Had to wait 2 hours for someone to come over. That person never showed up. After multiple calls they finally answered and said it was not their fault. I had to have vehicle towed, get a rental car and get the tire pressure sensor/stem and tire replaced . On top of this I missed a busy afternoon at work 1/2 days wages.