Tommy's Express Car WashReviews of tommys-express.com

The machine wash mostly damage windshield , and to often do car wash rusty your car due chemical sit inside the body frame , also the Equipment for wash the carpet not working for long time over 2 weeks no one attention to fix also the suction vacum not been clean well no suction at all , so members paid from lower to medium & high price realy not please about this service, look like paid mongkey got peanut. No wonder know during nice weather the lot is empty also so pricely for 3 minutes $15 , should be around $5 to $9 . Business in America so gready to make profit want quickly but end up bangkrutsy,& Chinese reasonable price but keep flow cash quickly & moving for last and growth for the next place

Carwash is mediocre - no real complaint. But I signed up for Tommy's Club, thinking it was only a two month trial. Now I can't get out of it. Tommy's apparently doesn't believe in answering the phone and hasn't responded to either my phone message or e-mail. Looks like my only option is to cancel my credit card.

Went to Tommy's car wash and tried for the first time in coldwater , MI , and it will be my last , didn't even clean whole car completely missed rear window and tailgate plus bumper never been so dissatisfied in a car wash!

Won't refund my money. Auto debit should not have been on . They said they turned it off. ¿?????? Do they really need my 45 dollars?

Disappointing Experience at Tommy's Car Wash Taking my 2020 Ford Expedition to Tommy's Car Wash was a massive mistake. Their faulty equipment outright destroyed the rear wiper assembly on my vehicle. Shortly after exiting onto the street, I noticed my rear window was wet and turned on the rear wiper--only to find it malfunctioning. To make matters worse, I was rushing to pick someone up at the Fargo airport. When I called the manager, Chad, to report the issue, he blatantly refused to assist. His justification? I had driven off the property. This blatant lack of accountability and complete disregard for customer service is beyond unacceptable. Tommy's Car Wash clearly prioritizes their own convenience over the trust and satisfaction of their customers. Save yourself the headache, frustration, and repair costs--stay far away from this car wash.

Adam Matthew Bruckhart White old racist! I’ve been a member for 6 months and my car got damaged while I was getting it washed. Tore my bumper completely off. He refused to acknowledge any fault. He repeatedly said how dump and negligent I was for having my car at a car wash and that the damages were my fault, he refused to give me the companies insurance info and told me to contact my own insurance if I felt like Tommy’s express was in the wrong. This place needs to be closed down! He’s a coward and an A-hole he kept saying how he was a former cop as if he was on an ego trip or something. He wouldn’t had addressed me in such a asinine manner if I was a big black man

Total rip off. I paid for a monthly subscription and 20 days later these scumbags tried to charge me again and cancelled my account which means I only got 20 days for a monthly subscription. Total rip off so save your money from these scum...

“Free Month” BS! They will charge you the moment you roll through, then say its actually up to the local owner to decide. I called him and he said “sorry dude” Lmfao, you WILL get scammed out of $25. What a world