Tommy's Express Car WashReviews of tommys-express.com

They completely destroyed the paint on my car! They scratched it up so bad and the other people who had gone through before me had the same issue. The manager here in Duluth MN refused to show me the camera footage of my car before and after. They know they wreaked my car and refuse to respond when I ask to see the footage they claim to have. I have written proof of me trying to contact them about it. I have written proof of them refusing to let me see the footage. I have photo proof of the scratches after coming out of it. I can't believe they get away with this type of behavior! it's insane!! If I had more time I'd have a lawyer sue them.

Tommys car wash on Liberia Avenue in Manassas, Va damaged my new truck. Put two inch long scratches on it. I immediately noticed and showed the Manager. Filed a claim, it was denied. So I have two magnetic signs on my truck. They say, Beware of Tommy's Car wash! There equipment damaged my truck! I get stopped every where I go. Go to their website, select 1 star and see my review!

tommy car wash in Grandville, damaged my NEW 2025 chevy blazer, I have the proof and the evidence a piece of their brushes got wedged between the bumper and the fender, pulled the bumper up about 1/4 in. the piece of brush was still wedged in, took pictures, took it back showed them, they took pictures and they said that there was nothing could about it, next step was to turn in a claim I did, a week went by I had to call them and was told that they were not going to fix it because it`s normal for brushes to do that. cancel my account due to management and the business not taking responsibility for the damage they did

Thought after about a year ago, I would give Tommy’s express car wash another chance today but of course when I ran my truck through it, I got out and checked it. The car wash can’t even take bugs off your mirrors on the outside of them or on your bumpers and it’s not as if these bugs weren’t fresh. I just renewed my membership because they made me an offer and this is a joke. This place does not care about how your vehicle turns out. They just care about the money. I will never recommend Tommy’s car wash to anybody

This place used to be great! Now it's a dump! They no longer provide towels or cleaning solutions to use. Seriously? It's a car wash why wouldn't you provide that? You can no longer wash your odd or oversized car matts. Poor quality! You were shut down for about 2-3 weeks. You would think with ALL the other car washes opening up in Hernando you would step up your game! or at least stay on top of your game and still provide necessary services. Membership cancelled.

Tommy's car wash at 1256 N Greenwich Rd., Wichita, Ks. The brushes were turned up so high they took the plastic sheath on my back wiper, then proceeded to grab my wiper and rip it the other direction. I honked at the attendant in the wash who came over to get the brush untangled from my wiper blade arm. Made an 'insurance report' with an attendant before I left the premises. Report # 1793770. I have emailed the general manager Derrick King 3 times. I have called and left messages in his VM 3 times. I have not received any communication from him whatsoever. I would file a complaint with BBB, but this location does not have an affiliation with BBB. I definitely know why!

Unacceptable Service and Lack of Accountability at Tommy’s Express Car Wash As a TommyClub Unlimited Subscription member, I trusted Tommy’s Express Car Wash in Visalia, CA, to clean my vehicle safely. However, in June 2025, my rear windshield wiper was damaged during multiple washes, a feature encouraged by their unlimited plan. The site leader blamed me for “neglect,” claiming a flipped wiper blade caused the issue, despite the car wash’s equipment being the likely culprit. Customers shouldn’t have to inspect their vehicles for equipment-related issues after every wash. Worse, the Visalia location refused to provide their insurance information to my insurer, USAA, which may indicate an attempt to dodge liability or a lack of proper coverage. This has complicated my ability to resolve the claim efficiently. Additionally, co-owner called me to question my car wash usage and complain about my honest review, which was unprofessional. While they offered $1,000 (damage to car was approximately $3,000) for repairs and insurance costs, the process was frustrating, and their refusal to cooperate with USAA is unacceptable. I cannot recommend this location until significant improvements are made to equipment, customer service, and transparency.

I signed up for the three month promotion when I did the gentleman said that there was an extra month available so you get four months for $15 per month now that it did not work out they charged me the full amount for that month very deceiving