Tommy's Express Car WashReviews of tommys-express.com

Former loyal member! Dropped membership after a wash cracked my windshield and the management did nothing to reimburse me for the damage. After speaking with three attendants, a manager finally calls and says the video is “inconclusive.” Disappointed! I do not recommend Tommy’s Express car wash!!

Byron Center-I was alone, wanted a quick wash pulled up to the attendant to pay cash, guess what no cash sales. Attendant took my card and asked “you guys ever think about our unlimited membership” He then said “ you guys are set, and bundled my card with a bunch of junk mail which I did not want. When I said I just would like my card back, he went full butt hurt salesman. As I drove into the wash lane he was still yelling out the window-“My pleasure! Have a great day!” I will never darken the stoop of this place again.

Avoid this place. I paid $25 for 'The Works' and only got a basic wash. When I came back to get what I actually paid for, I tried to buy a $5 detail kit, and they hit my card for $10, claiming they'll refund the difference in 10 days. A car wash isn't a bank; if a product is $5, charge $5. I’m tired of tracking down my own money and dealing with their mistakes. I won't be back.

I had a terrible experience at this car wash on 4/24/26. My vehicle was properly loaded onto the track, but during the wash it was pushed off, which caused significant damage to the front end — specifically the bumper and grille. The total repair cost is $3,100. I reported the issue immediately, and video footage was reviewed, which did not show any driver error. Despite this, the company still claimed it was “driver error” and refused to take responsibility. Any attempt to dispute this or work toward a resolution fell on deaf ears. I understand that issues can happen with automated systems, but how a business responds is what matters. In this case, the lack of accountability and willingness to stand behind their service was very disappointing. I would recommend others use caution — if something goes wrong, don’t expect much support.

My wife went thru the tunnel and the cleaning cloth that hangs from the machine got caught on her drivers side mirror. It dislodged the mirror and it will not stay in place. There are countless reports of mirror damage online. They have the video of the car going thru the tunnel but will not take responsibility. DO NOT GO TO TOMMY’s CAR WASH!!

Only one star because one worker young man was a very honest good man who answered my ? And helped I will hire him when god lets me bye my own car wash.the brushes dirty always power washer broken tire shine broken and they charge 40plus for the works which not worth it here . The cleaning of rubber carpets which old owner did this new owner of 8 month just about the money I will never go to a Tommy wash again I rather let a 15 year old wash my car.

Westland Location Be careful. Tore my drivers windshield blade off. Went in to retrieve the blade. Only comment "things happen" "sorry" . At the blowers. Very disappointing. That was an expensive wash. John Phillips

For the third time this year, I arrived at the Ranch Road 2222 location in Austin well before the posted closing hour, which is 8-8 Sunday - Monday. This evening, the street sign and interior lights were still on, but there was no one there. The entrance lanes were blocked and the car wash door was closed. In the three times I have experienced this situation, there was no sign or other explanation of the unscheduled closure. Calls to the manager go directly to voicemail with no response. Dude, FYI your employees are taking off early on a regular basis!