Tommy's Express Car WashReviews of tommys-express.com

Absolute false advertising!!! They DO NOT handle duallys, I was turned away by an employee saying their area manager does not allow duallys…???

Drove 8 miles across Carrollton to get here only to see that they are closed for some kind of repair inside the wash bay. 4:50 PM. It looks like they could send out a text through there app and which I have that they are temporarily closed. This is the 2nd time that this has happened this month. 06.17.2023 Charles Naile

Save your money, time and vehicles. I bought my truck brand new end of may 2022, I got my premium membership 3 weeks later at lake Orion location, never used another car wash, never had any scratches or anything on my truck, one day after a car wash I noticed bad scratches on both sides. Went back to the location the following day and showed them everything, they said they will make a claim and reach out to me within 48 hours. 2 weeks later I get a phone call and they telling me they are NOT going to do anything about it. I asked to cancel my membership and refund me half that month since it’s already been 2 weeks since my monthly payment, also for that I was told NO. The funny part is I was told it’s a automatic car wash and you should expect something like that to happen

Not a real car wash, just a rinse and shine. BEWARE! Car wash failed to clean my car. Went to clean my SUV at the Tommy's car wash in Ballwin, MO 63011 on Manchester Rd. My car did not have heavy soil and dirt. Just normal clean needed and had some bugs on front bumper ,grill area and on mirror covers. Paid for the $14.00, one time wash. After going through the wash, check the car and found it barely cleaned the dirt and bugs off the front and mirrors. I did go back and report this to the attendant. He inspected the car and ran me through again. After the 2nd wash, not much of a change. My car was still dirty. At this point, I realized this brand wash is only going to provide me with a rinse. The soft cloths don't remove the dirt and bugs. I went down the road to the competitor, have if run through their wash one time and got it completely cleaned. I appreciated their attempt to clean my car. so give them a good mark of customer service. Their wash misleads.

I went through the Tommys car wash on Plainfield in Grand Rapids on 3/15/23 and when I finished, there was smeared OIL all over my windows and paint. I told the attendant about it and he could see it all over my windows. He apologized and sent me through again. After the second wash it was WORSE. I left the facility and emailed the company and the Plainfield store and was told they would rewash my car, but could not refund my $10. I will NOT recommend Tommys car wash to any one and will never use them again to wash my car.

Tommy express just opened up in Stevens Point Wisconsin I took my 2022 Ford F150 that only has 4000 miles on it through its 1st car wash and when I left the car wash I did not look at my truck until I got home and then when I got home I noticed that a piece of the trim was tore off I called them and they told me that they are not responsible get a lawyer and see you in court and then they banned me from the premises and told me if I show up there again I will be arrested

I am a Tommy’s unlimited customer and you need to be because you have to go through many times to get car clean. I will cancel after this month.

I normally don't write reviews but felt compelled to write this after Tommy's behavior recently with regards to the North Port High School Baseball promotion. As one of the sponsored businesses supporting the team Tommy's pledged that cardholders would receive 1 "Works" car wash a week for the one year period of the cards life. The card is valid through 2/28/23. I went recently for a wash and was denied. The excuse from the manager was supposedly people were violating the once a week rule. Tommy's had no system in place to verify card usage and has now decided to stop honoring a deal that they committed to, knowing full well there wasn't a verification/counting system in place when pledging their support to the team. I will not support a business that can't keep their commitments to a local community charity like Tommy's has done here.