Tommy's Express Car WashReviews of tommys-express.com

After a bad experience was asked to call to have a refund . After 3 weeks and 8 calls ...nothing

I have been going back and forth with Tommys car wash for weeks now. Not about the wash itself but the fact that they park their car and sometimes two cars in front of the dumpster and they partially block the third lane. I have a 1-ton dually and need to take the third lane to make the tight turn. Otherwise, I have to play the backup, go forward, back up, go forward game to make the turn. If a car is behind me then they have to backup as well. When they had two cars parked there I could not use that lane at all. When I asked the employee about moving the cars I was told that since the manager parks there they can park there as well. And he said no he will not move the cars. Keep in mind that this is in front of a dumpster with doors so you are not supposed to park there at all. I sent an email to Tommy's support and was assured that this would be taken care of and it was not. I received a phone call from a Manager at the wash site and was assured this would be taken care of but it was not. I have email after email stating this would be taken care of and as of the writing of this review they are still parking in front of the dumpster. To most people you look at it think there is plenty of room but taking a big dually through there cuts it close when trying to take it through there in a straight line to make the turn. I really didn’t think this was going to be a big deal. Those are not designated parking spots anyway. However, I guess at the end of the day Tommy’s cares more about letting their managers and employees park in the way than they do about taking care of their customers.

I’ve been a member of Tommy’s car wash for three years. I frequently wash my Subaru Forrester. Once in a while, the car wash will take off the rear wiper. I just turn around and go to the window to have them retrieve it for me. A few days ago, the car wash took off my rear wiper blade. As I was putting it on I noticed damage to the wiper arm. I informed the shift leader. He took pictures and said he will get back to me in a couple days. He assured me it would be taken care of and that they have had trouble with Subarus before. When he called me today, he said because they put a plastic sleeve over the wiper blade, it is not their responsibility for the damage. I contacted corporate office and they said there is nothing they can do, it’s up to the franchise. So, I am left to repair the damage their car wash caused.

I have never been to any car wash that I was not waved or escorted and lined up by an employee to enter the wash so I don't damage my car or their equipment. I have been told it's policy not to help customers line up to enter the wash. THINK I WILL FIND A CAR WASH WHO CARES. TOMMY WASH OBVISOULY DOES NOT CARE ABOUT THEIR CUSTOMERS PROPERTY. Keith

Terrible and untrustworthy. Their automatic wash ripped off part of my vehicles trim and, of course, they refused to take any responsibility. Take your business to someone with integrity and avoid Tommy's Express Car Wash in Euless.

I would give a zero if possible. Tommy's Express car wash on N. Ridge Rd. damaged my one-month-old car's paint job. There is an excess of over 50 places on the hood, roof and trunk where some type of foreign substance, which was creamy yellow in color, damaged the paint. Once I saw the substance, I rushed home and immediately wiped it off with a wet shammy, but I was too late. The damage was done. I took the car back and Tommy's is trying to tell me that there was already a substance on my car before I went through the car wash, which is simply not true. Even if it were true, why was there a noticeable creamy substance after I went through the wash? And how is that the damage is only where there was a yellow substance sitting on my car? Tommy's is refusing to pay a dime. I did get my membership fee back, but big deal! If I have to get a new paint job, which is a distinct possibility, it will cost me thousands. I just hope the defects can be buffed out! Interestingly enough, there is another review from 5/1/23 by Mark P. where the exact same problem is described. He too got no satisfaction. If you value your car's paint job, which I am guessing most people do, find somewhere else to go.

Was refused service because I have a little rust at the bottom of my passanger door. I went to a wash about 3 blocks away and they said the rust would not affect anything and they gave me a free wash. Don't waste your time or money at Tommy's.

This literally has to be the worst car washing company I have been to not one time has their car wash ever gotten all the bugs off my windows or the front of my car and I pre-wash my car when I went to go cancel my subscription didn’t get very good customer service. Nor was there any talk about how refunding any of my money since I only did it for a month and not one time did they ever clean my car?