Tommy's Express Car WashReviews of tommys-express.com

Tommy Club car wash on wil Clayton in Atascocita will not refund you if account is on pause there is no warning of it going back on active. Your better off canceling the membership then starting over once you want to reactivate it. As soon as they charged my card I immediately called to request refund a remind them the weather was still horrible an I did not want to activate my membership yet. Was told manager has to approve my request. Well he declined my request an stated I could use my membership till next month. I explained I did not want my membership activated yet cause it’s freezing outside yet was told no refund would be given despite I called the day the charges me. I had no idea that it automatically would charge me if it was on pause. So despite my misunderstanding it didn’t matter. So hope they enjoy my $34 an I will not ever be using them again nor will I recommend them to anyone in town. Which I know a lot of people an I do not appreciate shady customer service.

Promised a refund of unauthorized charges to a credit card account. They said they would do so and cancel my account. I never had an 'account'. I simply bought an unlimited wash gift card for one month using said credit card. They have NOT refunded charges and I've now paid out over $ 100 to Tommy's for three not very good car washes. The nearest Tommy's location is several hundred miles away from me. Beware of these lying scamsters!

went to the tommys on Montwood in el paso TX . to buy a couple works 3 month gift cards, and to wash my jeep with a free code given for Christmas. i asked about the buy 2 cards and get 1 free,, i had passed 6 posted signs saying that on the way there. he said in a nasty tone "WE DON'T DO THAT ANYMORE" i said you're still advertising it. he said he didn't care, NO MORE. what a total ass, I dam sure didn't buy any gift cards,, and I gave him the free code card I got for Christmas for 1 wash. and he refused it saying I had to go to the place on montanna street,, that is miles away. now trapped in the drive up lane I asked how do I get out. he said pay for a wash or drive across the sidewalk area. total complete dumb-ass NEVER EVER GO TO THIS PLACE OF TOTALLY ARROGANT SMART ASSES. too many really good car washes in el paso and TOMMY'S IS DAM SURE NOT ONE OF THEM

Use the coupon for a free ceramic wash, got charged $18 to my credit card anyway. Best part is the car is still dirty and their wash tore off my windshield wiper.

They renewed my subscription without my consent. Denied refund, never used the service for the 7 months they stole my money. STAY AWAY

This place broke my tire, nearly got me in an accident on the track. And then blamed me for the incident and refused to fix my tire. It was only a $50 fix and I had been going here for nearly a year and they wouldn't even budge on giving me a free month or anything. This place has the most incompetent management I've ever seen in a business. I waited MONTHS to get this incident resolved. Was super patient, and then treated like sidewalk trash because Mr Manager was too busy to deal with a normal paying customer like me. If you want to go somewhere where they actually care about you and your car. Then do not go here. They will destroy your vehicle and do nothing to help and then say its "your fault."

Customer service was so bad. First time going, attendant was not helpful in explaining what needed to be done. Ended up yelling and flicking me off. Very rude!! I'll never be going back!!!!

On 4/15/2023 between after 4-5pm I brought my vehicle like I have numerous times to get a wash from Tommy’s terrific. After I sat down and they started on my vehicle I went to Miguel to avoid spraying water directly into my front grills to avoid the intake filters getting soaked with water to Miguel Mundo. He told the detail manager before they made a second pass at spraying down the car. They seemed to not listen to his direction and continued to spray water directly at the car. Then again a 3rd time on a high pressure stream a few minutes later. They told me my car was done after about 45 minutes but when I got in my car, I had a check engine light and car was idling fought. I immediately reported it to Miguel and he advised me he would speak to Whitney Wehring(his supervisor). After no call return call/text after almost 48 hours I came by to speak to someone in person. We review the video it was sprayed 3 times. 1 to presoak which didn’t seem to get direct contact by much. Then after being warned they sprayed it again the second time for over 7 seconds. Whitney assured me it was on a low setting and not on high pressure which is a stream setting but in the camera footage shows the 3rd time was direct high pressure stream. The filters are very visible because they are a bright blue in color and cannot be missed. I took my car down the road to EurAuto to get a diagnostic. I was told the fuel injectors got wet and stuck open which fouled the plugs. The repairs currently are quoted at $1,767.09. From a $65 Carwash (which I still tipped $10) I am at a lost for words because before leaving Whitney told me she was the owner and that she would not be doing anything to resolve the damages. So now I am having to spend almost $2k to repair my vehicle due to their negligence.