Tommy's Express Car WashReviews of tommys-express.com

I went to the grand opening of Tommy's Express car Wash in Bradenton Florida. I handed my credit card and my cell phone to the attendant, spun the wheel a few times and won a little detail kit. It got worse from there! Tommy's Express car Wash destroyed the front end of my vehicle, ruined my electric mirror, and when I had the audacity to complain about it they refused to repair the damage that their machines did to my vehicle because they said my vehicle is over 15 years old. No one explained that to me as they greedily downloaded my credit card information and signed me up for the maximum wash service every month! After speaking with Tristan the manager it was a site wide decision that they were going to deny fixing my vehicle. It was damaged on camera. Their excuse was a sign that no one sees in some place called the stack! Don't take your car to Tommy's car Wash unless you want it destroyed! Okay sorry

My car was damaged by this place. When I called and emailed I've been blown off by corporate and the manager of the store in Port charlotte fl. Don't use them unless u want ur car damaged.

Tommy's will not claim any fault if there is damage to your car (just Google it!). Almost 3 months ago I had paint taken off my car during a car wash. I reached out to Tommy's as soon as I got home and noticed the damage (10 minutes later) with photo evidence. Finally weeks later the manager told me he saw my car go into the wash clearly with no damage but could not see it clearly as it went out. Not a huge problem... He had that part and I had photos, timestamped. He said it would be covered. New management came in the day before I was to get the estimate and I had to start from scratch. I was told their wash doesn't damage cars and there is no way it took off the paint. I asked for the video they had 3 separate times. I eventually was told they, conveniently, didn't still have that video. Their insurance adjuster pretty much told me today, yes, almost 3 months later, that since there weren't other cars that had paint taken off that same day, then it was not Tommy's fault it happened to mine. Beware if using this car wash!! If anything happens to your car Tommy's will deny any responsibility.

Worst place ever my car was damaged the mirrors where torn off by the machine the general manager by the name of Jose Vazquez is literally the worst person to manage this place very unprofessional he asked me multiple times to go get him an estimate to waste my time never answered calls or texts after he gave me his number and it showed that he read them he gave me his personal email instead of a company email so that his company doesn’t see the conversations and excuses he says time and time again when I went in person he would run upstairs and tell his associates to give me an excuse as to why he could not meet with me he lied time and time again the car was not fixed and he terminated my monthly subscription on his own will when I asked anyone else from Tommy’s express corporation they said that he should not of gave me his information but per policy states that contact from any Tommy’s associate should be through company email he also stated to me that aftermarket parts are not covered no matter what per his “policy” yet Tommy express corporate office stated they cover any damages occurring to the car if it was truly from Tommy’s express car wash be very weary of this location and at the shady general manager JOSE VAZQUEZ.

Horrible experience. Machines broke my side view mirror off of my truck. They took my information down and said I would need to speak with the manager. Fine. Spoke with said manager and he insists it is my fault. I explained a little care and employees actually following procedure would have prevented this. I am not an expert on how their setup works. Now, its my problem unapologetically. There was no listening to reason. BEWARE.

The integrity of your vehicle will be compromised. The new Suburban I purchased exhibits numerous scratches on both sides. Had I taken the time to review feedback beforehand, this unfortunate outcome could have been avoided.

I have had their membership (Alamo Ranch location) for nearly a year. Early on the machine snapped my entire rear windshield wiper off. The owner was nice and paid for the repair and gave me a coupon code for a free month. The second time it happened he had his minion deal with it and all she offered was to fix it with a spare part they had at the location. Why do you keep spare windshield wiper parts that fit my car and also NO I’m not trusting you to repair my car. After some back and forth with the minion who was rude I opted to cancel since all they offered for a broken windshield wiper so a spare part in the bottom of the desk drawer. Too bad they treat their members this way. I also had the highest package. I asked many in my community fb group and they had similar experiences of damages. Not a good business model.

El día 01/08/2024, a las 6:31 pm . fui victima de acto xenofobico (burlado) por parte del Manager Joe , y sus compañeros de trabajo (teniendo personal que habla Inglés en la sede se burlaron de mi persona ) de la Sede ubicada en Florida 2980 John young pkwy, kissimmee , FL 34741 . Tengo video para soportar esta denuncia . Mi Nombre : es José Martínez cel : +1 407-4444026