Renee C.
Feedback experience
I hope this message finds you well. I wanted to take a moment to provide some feedback regarding our recent experience with the adoption of Demi. Firstly, I would appreciate it if you could ensure that medical and vaccination records are provided at the time of delivery. Having this information is crucial for planning his next set of vaccines and ensuring that he stays healthy. Additionally, I must admit that I was quite upset to be informed the day before delivery about Demi's mite issue and hair loss. This news was disappointing and made me a bit anxious about bringing him home. I also learned that one of his testicles had not dropped, and the possibility of needing a future procedure was concerning and I wasn’t sure this was common. While I appreciated that TKK offered the option to choose a different puppy, I had already formed a bond with Demi and couldn't imagine bringing home another puppy at that late stage. As a planner, I was looking forward to our pickup day, but there was a delay in receiving the exact pickup time, which added to my anxiety. Additionally, I noticed a discrepancy in the food recommendations. While TKK advised using Hill Science Chicken Puppy Medium, Demi's breeder used Royal Canin Starter Formula, which required me to make an extra trip to the store. Lastly, I observed that there was no evidence of potty training having been started, which was a bit disheartening compared to the wonderful experiences shared by other TKK adoption families. I realize I may have set my expectations high, but I am still thrilled to have Demi Tudor in our lives. Thank you for your attention to these matters. I hope that sharing this feedback can help improve the experience for future adopters. Despite these concerns, our love for Demi is immense, and we are excited to continue our journey together. I wanted to take a moment to share my positive experience with the process of selecting, reserving, and purchasing my Frenchie through TKK. I found the entire process to be incredibly simple and straightforward. The wealth of information provided by TKK on caring for my new puppy was invaluable. The guidebook was particularly helpful; it was easy to reference whenever I had questions or needed guidance. Moreover, the advice and insights from other Frenchie parents and owners were extremely beneficial. Their shared experiences helped prepare me for the joys and challenges of welcoming a Frenchie into my home. However, when I get my second Frenchie I will reserve TKK abroad to see if my experience will be different. Overall, I am very grateful for the support and resources provided throughout this journey. Thank you for making the process so smooth and informative!
Response from TomKings French Bulldog Kennel - New YorkJan 10, 2025
Dear Renee, Thank you for sharing your experience with Demi. It’s clear how much you care for him, and it makes us so happy to know he’s already surrounded by so much love in his new home. Each of our puppies truly becomes part of our family, and seeing them thrive after adoption means the world to us.❤️ We appreciate your feedback about the medical and vaccination records. This is something we don’t typically encounter, and we’ve already made adjustments to ensure this kind of delay doesn’t happen again. Your input helps us improve for future adopters, and we’re grateful you took the time to let us know. When it comes to health, we’re always committed to full transparency, even in cases where something unexpected arises. Puppies like Demi are raised with so much care, and while health updates might sometimes catch families off guard, they’re part of our promise to ensure every puppy starts their life with the best support possible. With your love and attention, we’re confident Demi will continue to grow into a healthy, happy companion. If you have any questions—whether about Demi’s health or his training—don’t hesitate to reach out. Our vet and training experts are always here to help and will gladly offer their best advice. And please share plenty of pictures and stories of Demi in the TomKings Frenchie Family group—we absolutely love seeing how our puppies grow and thrive, and it always brightens our day to see their happy faces! Thank you again for trusting us with Demi’s journey and for helping us improve the experience for others. If you ever need anything, we’re always here for you. Warm regards, Nelli TomKings Puppies Team