customer
Genuine Commitment
Genuine Commitment Working with Tom King's organization it was very clear that they truly care about the pups and how they can support the new owners throughout the life of their new fury family member. The one area I wanted to share some feedback about is the response times during the travel coordination process. There were moments when the delays in communication made me feel anxious, especially when trying to finalize travel plans. I understand that there may be many factors at play, and I think improving the response time or setting clear expectations around timelines would help reduce uncertainty and make the process smoother. Otherwise, I am happy to be part of the Tom King family and look forward to watching my little one grow.
Response from TomKings French Bulldog Kennel - New YorkSep 6, 2024
Dear Rachel, Thank you so much for your kind words and feedback! We’re really happy to hear that you felt our care and support throughout the process. We are so glad you and Hendrix have found each other. We also appreciate your feedback on the response times during the travel coordination. We understand how important it is to feel confident about your puppy's travel plans. We will definitely share this feedback with our team to improve this area and make the process smoother in the future. We’re excited to have you as part of the TomKings family! If you ever need anything, don’t hesitate to reach out! :) Kind regards, Nelli