Pred Technologies USA Inc.Reviews of tokktech.com

bought 2 tokk pl16 a few months ago despite concerns with a non replaceable battery and no backup key to open lock if batteries died. sure enough, on a trip to orlando, fl, tokk pl16 locks led went blank. thinking it needed a charge i plugged charger to them. this allowed me to open lock. after a 24 hour charge, still didnt work. conclusion batteries dead. they told me batteries should last excess of 3+ years. mine didnt last even 1 year. tried to email their tech support. guess what??? their 2 emails were DOA, just like my tokk pl16. my fears about these locks with batteries dying came true addendum: that phone number above doesnt work either. it gives a voice message that is almost incoherent and it sounds like you need to email the email address in the voice message for the new phone number however, that email bounced back to me undeliverable!! it appears they may no longer be in business so those with bad locks may be SOL

I ordered on Sunday and next Tuesday I got my products from USA to Italy. There was something to correct in the address and after getting the order confirmation I wrote to the support to ask the correction. Everything was done fast and the staff answered with kindness. I supposed to get the parcel on Friday, but it was holiday, so UPS planned to bring it on Monday. They changed the hour 4 times and then they returned the parcel to the deposit without a reason. I tried to call the support, no answer at all. The day after the parcel was just registered the parcel waiting in the deposit, planning anyway the delivery the same day. The changed hour twice, but finally arrived. I also reported the situation to Pred. I tried immediately products and they work perfectly. About Pred I can tell you: buy from them. I am completely satisfied with technology and functions. Just for 5 stars review, they should consider to change partner. UPS didn’t work well.

I purchased the PL 7001 Dual Function Lock and it was malfunctioning. After getting more and more frustrated, I finally emailed Pred Technologies service for help. Within 30 minutes, Ally called me and walked me through a hard reset that she somehow pulled from her memory from years ago. Everything works great and the lock is fantastic. Great Customer Service! You now have a customer for life.

My locks were non-functional. I needed to purchase new ones (two) and these work great. My only issue is that the first set I bought only lasted one year. They should be more robust. Let's see how these do.

Great customer service! Ally was super helpful when my first lock that I've had for a couple of years started malfunctioning. She gave me 50% off a new lock, and then when I was having problems programming it, I called again, and she spent a lot of time on the phone & texting with me until I got it right!

The product came as described and in a timely manner

I ordered a couple of locks off of A Touch of Modern and never opened them for about three years. Neither worked as a result of being completely discharged. My fault. The representative that helped me was very nice and although they could not give me a refund they gave me a discount code for new locks. I really appreciated it.

Fantastic support plus Ally was so nice. She fixed my issue with my old Tokk lock in a matter of minutes,