Tohfay.comReviews of tohfay.com

Placed an order for Eid-Al- Fitr 2023. Delivery time: 3 working days. VISA paid. We are now more than a month later, and the delivery still hasn't taken place. Mailed Tohfay.com several times with a screenprint of the order confirmation. The mailaddress is operational. They don't even have the decency to reply. STAY AWAY FROM TOHFAY.

Always bad quality products delivered and prices are sky high. Do not recommend at all!

They commit a great product but deliver a cheaper one. Always check from recipients, orders are not always the same. Tohfay has lost its quality of work.

Could have given it a zero if it was possible. I wanted to send some flowers, edibles and a card to a some loved ones on an urgent basis (yes, sometimes some things are unforeseeable and you are caught up in an emergency situation). Anyway, I have used their service before and gifting emergency that experience was smooth. This time around however, when I just messaged them for a followup, the conversation went something like this: Me- I'm following up for my order #xyz under gifting emergency. Tohfay- Your address is out of service area. Me- How is that possible? It's in the middle of Karachi and I've sent here before. Tohfay- Your products should be ordered in advance. Me- Why? I chose from the 'gifting emergency' menu. All products were shown available ASAP. Tohfay- Sorry, we just can't. Your address is very far from where we operate from. Me- *flabbergasted* what is this? Why did you guarantee it and charged me extra for it. Tohfay- Sorry. We just can't today. It's very busy. You have used it before. You know we usually don't do that. Me- Then why didn't you say so in the first place? And refund my extra charges for urgent delivery. Tohfay- we would've done that without asking. Me- Thank you very much. Try to deliver in the next few hours and sorry to use your service. (I have the screenshots for this gem of a customer service). Need I say more here? Buyer beware.

I paid over ten grand for Father’s Day gifts and was told they would be delivered between 10am and 7pm and nothing was delivered and the WhatsApp number that was given for correspondence was switched off. Totally unreliable and disappointing experience. Never trust them again!!!

Unfortunately very disappointed with the services. The flowers were almost dead (where it was good season for flowers), large insects were discovered in flowers (tried to insert the picture but not enough space). Instead of black gulab jamins (as advertised), the product was standard / ordinary one and of low quality from a local store. The 4 lbs cake was ordered, instead got two cake of same kind and were not fresh. The teddy bear was a joke. The receiving end made fun of the expensive gift !!! Beware, please don't use the service, it is just money making scam, no effort or due diligence noted in the in the purchase or delivery process (considering long distance relatives are sending rather expansive gifts to their families).

This is a very hit and miss company that does not care about excellent customer service. I recently ordered a rose bouquet and a cake. Upon delivery the roses were wilted and of poor quality. This was rejected at the other end. The delivery person then went and bought a bouquet from a street vendor and presented that. That was slightly better but not to the quality you expect and for the money that was paid for from abroad. The delivery person was also very unprofessional. The cake that was ordered was from the Gourmet bakery. I wrote to Tohfay.com to complain about the poor quality of the flowers but they did not bother to respond. It’s obvious that they not care about customer service or to provide a high quality service. My advise is do not take the risk and try someone else for your gifting needs. I will not be using them again.

Fraudulent company I’ve ordered a present while being outside country paid 8 times more to a product just because the person was special but nothing was delivered. It’s fraud they took my money none of their number works nor emails. They should be reported to police