ToddlekindReviews of toddlekind.com

We purchased a Toddlekind playmat in July 2024, but by December 2024 it was peeling in multiple places. I reported these issues (not least due to the safety hazard) and was referred to the Claimlane website to submit a warranty claim. The playmat is clearly faulty and we expected Toddlekind to address the safety issue promptly. I submitted the requested information shortly thereafter, then replied with follow-up details on 13th January 2025. Since then, I have not received an update despite chasing on 3rd February, 16th February, and 25th February. We will be discarding our playmat due to the ongoing safety hazard, and will be purchasing from an alternative retailer. We would urge other parents to do the same.

Awful quality! Be mindful before buying. I bought their “luxury” mats for a little over £100 because the design was pretty, the mats were for my son who wasn’t yet on the move, so I was shocked when the pattern started peeling out of the blue! Naturally, as this could cause harm to my baby I wrote to them and due to their delay, I ended up going out and buying a new set of mats from a tried and tested retailer. Not only did it take some time for them to get back to me, we were back and fourth for over a month attempting to resolve the situation. I kept explaining I was now out of pocket due to buying new mats and I didn’t want a replacement but they outrightly refused to any form of monetary return (I would understand if I had owned to mats for months and it was my child’s fault but I had used them for a matter of weeks). My only choice was to accept a replacement even though I had already bought new non~peeling ones. Therefore Be mindful if you are willing to risk spending a lot of money and for them to be broken within weeks without any wear or tear. I dread to think how quickly they will peel when your child is acctually on the move.

Absolutely atrocious quality. We put the mat down and looked at it funny and it ripped. They did allow us to ship it back, but waited two weeks after receiving it to issue a refund. These days, most places refund you when the shipper receives the return. This was a very disappointing experience.

Qualité aps au rendez-vous, au bout d un an, le tapis est très abîmé alors que nous en prenons soin. Je souhaitais faire une réclamation via mon compte or Impossible de réinitialiser le mot de passe pour me connecter. Après avoir contacté le SAV, on me répond que je n'ai pas besoin de mot de passe pour parcourir le site ! Absolument pas à l'écoute du client et une qualité plus que médiocre vu le prix du tapis. Dommage

I hate my toddlekind mat. I bought it on April 10 and despite them saying there is a 3 month window for returns if you’re unhappy, I was told I couldn’t get my money back when I complained on 1 June, around 7 weeks later. The tiles don’t stay together if my kids and us jump around, they are peeling up and look so awful after just 6 months of use. SAVE YOUR MONEY.

Like all the other negative reviews say, the print starts peeling off after light use from a static (i.e. non-crawling) baby, and they never reply to e-mails to hello@toddlekind to make it right. Leaving this review not to be a jerk, but because I think it's the only way I'll get a refund :/ EDIT: their reply implies I have failed to get in touch. I have an active ticket on their website that they have never replied to or updated in over a week! I will e-mail the requested e-mail, but I *really* doubt you can't find my messages.

I have only received half a refund for my mats and am now being ignored by their customer service person. Make sure you read the negative reviews on here, they all say the same thing - peeling after general use and not fit for purpose. I recommend googling generic playmats for a far cheaper alternative that doesn’t peel (this is what I replaced mine with - some come in really nice colours like blush pink), or there are other big brands if you’re after a premium look & feel (friends of mine have these and they’re lovely). Such a shame because the idea is clever and the mats look great on arrival, but they do not withstand day to day life with a baby. I await the rest of my refund…

ToddleKind advertises a 100 day home trial with free and easy returns. This is a total scam. I returned a mat that I didn't like after 2 days, and upon receiving the return, it was denied as it was opened. There is nothing on the site that says it can't be opened, but simply says "resaleable" condition. My return was brand new and still declined. Stay away and get a more popular brand with better customer service!