ToddlekindReviews of toddlekind.com

Ich wollte die Spielmatte auf Grund von starkem Chemiegeruch retournieren und hatte mich bei Toddlekind innerhalb der 14 Tage Widerrufsfrist gemeldet wo man die Ware grundsätzlich ohne Angabe von Gründen zurückgeben kann. Der Kontakt mit dem Kundenservice war sehr schlecht. Ich wurde mehrfach aufgefordert eine Begründung für meine Retoure abzugeben bevor man mir überhaupt mit der Retoure helfen würde. Trotz Erklärungen meinerseits wurde mir kein Retourenlabel zur Verfügung gestellt, da man die Bestellung im Online System nicht finden würde. Auch die Weiterleitung an ein „Expertenteam“ half nicht. Da kein Retourenlabel im Paket war, ist man auf den Kundenservice angewiesen. Auch 2 Wochen später werde ich nur vertröstet und bekomme kein Retourenlabel oder das Geld für die Bestellung zurück. Ich rate von dringend von Bestellungen bei Toddlekind ab!

Very poor quality after 3 years of mat normal use. Very bad customer service with absolutely no option proposed. Avoid this product !

Do not buy, see my pictures. These mats peel after a couple of months of gentle use and cleaning them only with a damp cloth. Customer service offered to send me a replacement of the affected tiles but my pattern is out of stock so I would have to wait a month for them to ship them. No, thank you, I wouldn’t want my baby picking on the peeling tiles…Overall, not a good quality playmat. If looking for playmats, buy from the House of Noa, Totter + Tumble, Toki, so many more high quality options out there.

First of all, I’m writing this in response to your reply. When I initially placed the order, that flash discount was not active, and the product returned to its original price within at most one week. Even considering the 100-day risk-free trial, what you mentioned doesn’t really apply — in other words, you haven’t made an exception for me. Second, you directed me to the FAQ, but under the returns section it only says: *"Once your returned item is received and inspected, your refund request will be processed within 7 working days. We will return the money by the same means of payment which you used for the purchase. If your order is refused and returned to sender, a refund will be applied within 14 business days, minus any applicable shipping fees."* Customers base their purchase decisions on this information, not the FAQ as a whole. This part already reveals misleading practices, because nowhere in the returns section does it state that the customer must cover the return postage costs. First comment Although I never used the product, I was surprised by how difficult the return process was. They made it almost impossible for me to exercise my right to return. My request was rejected simply because I had purchased the item during a temporary discount, which was used as a reason to deny the return. Throughout the process, I encountered constant obstacles. Even when I offered to return the item, I was told that I would have to cover the return shipping cost, and the entire process was handled in a way that clearly discouraged returns. It was disappointing to experience such a lack of customer care. Because of this, I won’t be recommending this brand to other parents.

We were initially so pleased to receive our puzzle playmat as it provided a safe and beautiful space for our baby to play on. However, within just 6 months multiple areas of the mat started peeling (I put this down to the biodegradable aspect of the material). Given the price of the playmat, and that it is supposed to withstand regular use and play, we expected it to be durable, and of a high standard, but instead were left very disappointed with the quality. After contacting customer service to make use of the manufacturer’s warranty and receive a replacement playmat, there have been a number of issues and going 4 months on still nothing has been done to resolve the issue. I would not recommend this product.

The website states that they offer replacement tiles for non-warranty damage but customer service advised that they only cover warranty damage. Misleading and inaccurate to offer coverage for non warranty damage on the website and not follow through.

J'ai commandé un tapis pour le bébé de ma fille qu'elle n'a toujours pas reçu mais, je recois chaque jour un message:" comment avez-vous trouvé votre commande".... et je réponds :" je n'ai pas reçu ma commande". Cette société m'envoie un numéro pour "tracker " ma commande mais il est absolument impossible de se connecter en France. Je ne sais même pas si je vais arriver à être remboursée. J'ai écrit en français puis en anglais , me disant qu'il n'avait peut-être pas de traducteur ( humour noir)... ça ne change rien! Aujourd'hui 25 mars, je reçois la réponse de toddlekind...qui ne doit rien vérifier puisque finalement nous avons fini par recevoir ce "fameux"tapis. Malheureusement, j'ai néanmoins mettre cette société en indésirable ainsi qu'essayer de la bloquer, je continue à recevoir des messages....c'est fatigant...A fuir

We purchased a premium mat and after normal use and proper cleaning methods still every tile has peeled. I contacted Toddlekind to claim under the warranty, was forwarded to a claim portal where I submitted all of the details required including photos. The response on the portal has been dreadful with weeks inbetween messages. I had to email them again to see what was going on. Toddlekind response is that their UK factory is now closed and are working on a solution. It has been weeks and nothing has been solved. Avoid buying from this company including via Amazon as there is no support and the products are shocking