TobaccostockReviews of tobaccostock.com

Hello, regardless of the fact I do not want this item. I need for you to send me a shipping label. I still wanted Jazz wooden tips and I was sent the wrong thing. Why would I accept something that don’t want. Even in the email I stated what kind of cigar wanted. You all sent me whatever. Like I am supposed to accept anything with my money. How dare you question a customer who knows what they ordered and gets an item that is not what they ordered then you try to shove it down their throat. I do not like your business on how you treat customers. You have the wrong customer especially this one who has skills with a pen. Thanks for nothing! This is there responded Thank you for reaching out with this update. The order you confirmed on July 13th consisted of 1x Middleton's Black & Mild Wood Tip Cigars 10 Packs of 5, which wasn't Jazz. The invoice slip that was included in the package confirms the product you added to the cart and confirmed the order for. We apologize for the trouble with the label mix-up on your first delivery; however, since the product you received was correctly fulfilled and successfully delivered, we cannot issue any refunds for the product. You paid the shipping charge a single time and the order was reshipped out to you for free, due to the mistake that was made on our end. Based on what I'm seeing, there aren't any issues with the order you've received.

Just tried to purchase 3 cigar packages. I got to the payment page, entered my credit card info and the page froze. Wouldn't refresh. Is this a Scam?

Tobaccostock used to be a decent place to get my RYO tobacco and tubes. Every so often a crushed box of tubes. However, they raised their pricing, packaging got worse and their customer service is terrible. My last order had 5 crushed boxes of tubes out of 10. Poor packaging. Customer service expected me to mail the boxes back and wait for replacements, forcing me to purchase somewhere else while waiting for the mail to go back and forth. The raise in prices, poor packaging and terrible customer service lost them a customer.

Kys you dogs took 175 daollars said card was declined nice scam

Ordered cigarette tubes. They emailed me saying that it was illegal to ship just the tubes without the purchase of additional insurance and or the purchase of tobacco. Both are a lie. It took 2 weeks to get the money refunded. The phone number listed is a joke. They never answer and only respond by email. Until they start ignoring you.

Waste of time and yiou will have to dispute with bank to get cash back dont wait over 45 days/

I made an order for 5 lbs of tobacco using them instead of another supplier That I had used previously. This due to an online coupon code for free shipping. The code was not accepted and tired of shopping around I went ahead with the order. I also placed a 1$ insurance on it through route. Route sent me Emails to track my packages through their app. Trying to download to my desktop it kept trying to get my phone number to download it there. I did not wish it there so another irritation.I went back to tobaccostock website to check why order had not shipped yet.I had ordered on monday and got a notice on friday it was ready to ship. The site then tells me shipping is usually sent out on mondays. This was not mentioned when checking on shipping charges. I tried to call the phone # on the site to cancel as shipping was on mondays and this was friday and I could pick up 5 one pound bags for little more than their total with no wait time. The call was another frustration as It said unnavailable and no way to leave a message. So I went back to the site and left a written message which was answered in minutes by email rather than the call back I had asked for. I value my time and hope this review will save others who value theirs