We sell tobacco products such as cigars, premium cigars, cigarillos, pipe tobacco, filter tubes, blunt wraps and more.Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.Visit TobaccoStockNeed to Contact us?
Tobaccostock (tobaccostock.com) has 237 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 39 reviews with 1 star · Clear filters
Lesa B.
I had a lazy order picker. They sent the wrong filters and tobacco. The return label they sent could not be printed by the USPS. I was charged $11.45 to return the complete order and it was all the companies fault.
Response from TobaccostockAug 18, 2023
We refunded you the 11.45 when you informed us about the issue. We dont know why USPS couldnt print the label but we are sorry you had this experience.
Phanupong
I lost my money 666$ and nothing to answer me in the Email pls let me kno
Nancy S.
I ordered 3 cartains phillie whites. I had to email them a copy of my order, and a picture of what they sent. I paid 16.99 for expedited shipping. They sent me phillie reds. Wanted to send me a return label to ship back. Then, wait for those arrive to them, before they send the correct ones. That would be at least 2 weeks wait. Refused to to refund for expedited charges. Manager was rude. He said human error on their part, is not their problem. Won't be buying from this company again.
shirley A.
Took my money. I can't call is not a good number. They canceled my order so. I hv lost my money. I would hv given negative stars if that were an option. Sa
Star J.
I was excited to try ordering but when receiving my order today it’s sad to say that both boxes of my game leaf cigarillos were stale as hell. Like gheesh. You’d think these boxes had been sitting on ice for years. I can’t do anything with these. So hard and when you try to peel it …… they just split and break. My first experience was the worst and I will NOT be ordering again as I thought they would be my regular …. Now I will just be going back to Sam’s club
Dawn C.
I will never use this company again they have poor customer service you cant even get into contact with a real person i cant find my order so i am out 40.00 please dont use this company they suck
Response from TobaccostockJan 4, 2023
dawn, we have chat and email service for quick response to your questions. you order is out for delivery as of 1/4/22. tracking is emailed as long as proper email address is provided. please kindly check your spam folder for an email from us.
Brian
When I ordered my cigars they were all stale and not fresh and then you can't call them
Response from TobaccostockNov 28, 2022
Brian, we are sorry to hear you had this issue, but we have other ways of getting in touch with us via chat, email, and you can leave a voice message when you call us. What is the order number, so we can look into this?
JD
This company puts you through the ringer having to confirm your age and then your identity.
Response from TobaccostockSep 20, 2022
this is required by law. we need to verify you are of legal age and are not trying to commit fraud.