Greg L.
Excellent company
Excellent company, I've been buying from them for well over a year now. Shipping is received within five days and my order is packed well and never receive anything damaged. Thanks and Keep up the great work!
We sell tobacco products such as cigars, premium cigars, cigarillos, pipe tobacco, filter tubes, blunt wraps and more.Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.Visit TobaccoStockNeed to Contact us?
Tobaccostock (tobaccostock.com) has 237 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 184 reviews with 5 stars · Clear filters
Greg L.
Excellent company, I've been buying from them for well over a year now. Shipping is received within five days and my order is packed well and never receive anything damaged. Thanks and Keep up the great work!
Janis
I have used Tobacco Stock for my last 4or5 orders. I am very pleased with their service. They usually send it out the same day or very next day and I get it in 3-4 days. Order has always been correct. I use to use Smokers Outlet and there was always a problem and they used UPS and it always sat in Illinois for days and it was usually late Tobacco Stock is much better!
Response from TobaccostockAug 18, 2023
we appreciate your kind words!
Dawn C.
I have used Tobacco Stock for 2 years. I had to contact them 1 time in 2 years because my order was delivered to the wrong house. Not their error, because I purchased the very cheap insurance they immediately shipped me out a new order at no cost and it arrived next day. My original order was left on my step with a note saying it was delivered to them by mistake. I emailed Tobacco Stock, they sent me a label (for free) so I could return that order. Today I couldn't find my tracking email, Tobacco Stock sent me a picture of my email and the tracking info, my order was delivered a few hours later. Highly highly recommend. Fantastic prices and customer service. You have a customer for life!
Tom
I have read several of the "less than sparkling" reviews and I felt compelled to add my two cents worth. I just received my third order (in the last 5-6 month timeframe) and this order was just like the first two. I ordered on a Thursday afternoon and received shipment on the following Monday. My four cans of pipe tobacco were fresh (at least the first can I opened) and undamaged. Maybe I have just been lucky, but I find TobaccoStock to be extremely responsive, to deliver market par product, and as a rule at the cheapest price online. I definitely will used them yet again when the time comes. GOOD tobacco purveyor!
Gina
I personally APPRECIATE honesty. I recently experience where my order was over looked, therefore delay was eminent. Here comes the appreciation part … Tobacco Stock was honest enough to admit their fault and rectified the situation, with satisfaction for me. On the other hand when I ordered from “cigarette outlet” They decided to omit the fact, KNOWING before placing my order that a delay was guaranteed. In other words … They knew prior to taking my order that they could not for fill the order accordingly. Immediately following, when I placed the order from “cigarette outlet,” I received an instant message saying the order will be delayed, for who knows how long. It was after the 3rd day and no word of when my order would be shipped, did I cancel that order, with cigarette outlet. On the other hand … Tobacco Stock, takes responsibility without excuses if, a delay has happened. The other company gave me a sob story that honestly should not be my problem. I was not happy knowing the other company KNEW orders were behind and didn’t state that prior to accepting an order. Tobacco Stock has Global black brand pipe tobacco that for me? IS comparable to Marlboro. Which I smoked for 30 yrs so I am not compromising taste for cost. Also hot rod tubes. I’m trying TOP premium tubes this time because of a lower cost. Shipping is less expensive as well from tobacco stock.
William V.
ordered tabacco 10 days ago and still have not recieved it. what,s your problem.
Response from TobaccostockNov 2, 2022
William, we understand your frustration but keep in mind you placed your order with 6-9 business day delivery. Your order was placed on 10/23 which is a sunday and the earliest we can ship your order is on 10/24. We are still within the paid shipping window of 6-9 business days.
Faith H.
I have been ordering from Tobacco Stock for years an have always been pleased with the quality and price of what I ordered. Recently due to no fault of their staff , USPS lost? our order. (Since Dejoy took over the USPS he has single handley ruined the service in my opinion.) When I notified Tobacco Stock of the issue they resolved it promptly . I had paid an extra dollar for insurance on my delivery The insurance was with Route and they have been prompt and professional with resolution. I couldn't be happier with Tobacco Stock . My deep gratitude for their support and professional attitude. Faith Hancock
Sherie M.
I have been ordering from Tobacco stock.com for years. Before pandemic they offered free ship for orders 99.00and more! I would order 5lb bag of loose tobacco and 5 5pack cartons of tubes will last me six months! Shipping is normal time but I'm lucky usually within 4days order comes. Prices are reasonably same and other shops online, way less expensive then buying from local store, where I've paid double for 1 lb compared to 12 dollars or more depending on brand. Packaging is done well, I purchased since shipping changed, during the pandemic they do not offer the free shipping at all now! I hope they do return to this offer,but I am loyal I have had good service so I'm not going to jinx myself, although I saw another offering free ship for 120.00 or more in purchase! I also want to add product is fresh! And I've never had a problem! They also have a very good list of brands in way of rolling tobacco supplies machines to roll and other accessories, as well cigar and pipe. They offer deals on different product! I support a good business!