Tobaccostock Reviews | Read Customer Reviews of tobaccostock.com

Tobaccostock Reviews | Read Customer Reviews of tobaccostock.com

Tobaccostock reviews

Showing 39 reviews with 1 star · Clear filters

Done with T.
Aug 26, 2025
FRUSTRATING
I suspect that all shipping is via USPS, no matter the price point. My last order took 3 weeks. In part I blame USPS, but these fools reflected no pickup to ship for 1 week on their site. They actually said all the orders that day were messed up. NO EXCUSE. I called twice, yet they chose to email cryptic messages, twice. FORGET TRACKING - completely USELESS!! Super frustrating to deal with TS.I am not sure why I'd pay the increase from 98. cents to $2.25 shipping Insurance for lost, stolen, damaged product whilst ignoring you for delays.
Response from TobaccostockOct 27, 2025
Unfortunately, we did experience an issue at the time, and we were open and honest with you and all other customers whose orders experienced a slight delay. Sometimes unforeseen situations occur, and we sincerely apologize for any inconvenience. We made sure to communicate with you regarding the situation. If you did not receive your package, please let us know so we can assist you further. We always do our best to respond during business hours and help resolve any issues. Thank you for your understanding.
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pam S.
Aug 11, 2025
I have ordered from this company many…
I have ordered from this company many times with no issues. My last order on 8-4 has had nothing but issues. Order sat for 3 days before being filled. Was advised on 8-7 it was shipped except shipping company says they have never received it. No answer on their phone no reply to my messages
Response from TobaccostockOct 27, 2025
Sometimes our fulfillment process can get a little hectic, but we always work hard to get through everyone’s orders as quickly as possible. We’re glad we were able to get your order out to you promptly and ensure it arrived on time. I’m also happy we could assist you with tracking and contacting the carrier regarding your package. Your satisfaction is very important to us, and we truly appreciate having you as a loyal customer. If you feel comfortable, we would be grateful if you could update your review to reflect the support and care we provided. Your feedback means a lot to us! Thank you so much for your understanding and continued support.
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Debbie S.
Jul 15, 2025
I put my order in around the beginning…
I put my order in around the beginning of the month and I am supposed to receive it in the middle of the month, not very good business...I don't want to go to anyone else, I like this company, but the mistake was not mine and so why am I paying for it
Response from TobaccostockOct 27, 2025
Hello, We’re sorry to hear that the shipping time didn’t meet your expectations. Around holiday periods, things can get quite busy, and we apologize for any inconvenience this may have caused. We do offer faster shipping options if you’d like, and you’re always welcome to reach out to our Support team with any questions or concerns—we’re happy to help. Thank you for your understanding!
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George H.
Jun 24, 2025
mangled tubes
The tubes show up completely mangled....unusable.
Response from TobaccostockOct 27, 2025
We’re sorry to hear you had an issue with the tubes. They are fragile, and sometimes they can get damaged during transport. In the future, please reach out to our Support Team so we can assist you right away. When we’re not made aware of a problem, unfortunately, we’re unable to help resolve it.
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Rambo O.
Jun 13, 2025
Fraud they will charge your card with wrong billing address
Lack of customer service skills they do not want their insurance that they make you pay for it in case something goes wrong with the product? The person you email is the same person you talk to on the phone if you do get someone to answer if you ask for a supervisor or a manager over there, the only thing she would do is put you on hold for 30 minutes and finally come back to the phone and say the supervisor is busy. Plus, they will charge your card even though the billing address does not match. And whom ever I talked to was extremely rude
Response from TobaccostockOct 27, 2025
We’re sorry to hear you experienced this issue. As we previously mentioned—and as stated on our website under our Billing Terms and Conditions and Shipping Policy—we are unable to take responsibility for errors caused by incorrect information provided during checkout. Please always double-check that your shipping details are correct before completing your order, as we don’t have access to or knowledge of your intended delivery address. We truly apologize if your customer service experience felt frustrating. We do our best to assist every customer, and in this case, the situation became difficult to resolve because the shipping address information provided was not correct.
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Nicole C.
Jun 12, 2025
Tobacco stock charged my card with the…
Tobacco stock charged my card with the wrong billing address and I didn’t authorize this company is a fraud now they won’t give me my money back if I could I would give a zero
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Cheri L.
Jun 2, 2025
Your customer service is terrible
Your customer service is terrible, blaming the customer for lost, damaged, or stolen order. The protection policy is a joke!!! This is my 1st problem with the company & I will never use tobacco stock again!! Blaming the customer is blind, stupid and dumb isn't good Business at all. The so called protection policy is a small cost for a reason, because by the time that they company does do something it's faster to buy from a different company and receive it too!! So far no action has been made to resend my my order!
Response from TobaccostockOct 27, 2025
We’re sorry to hear that you were unhappy with your experience. After reviewing the situation, our team was respectful and patient throughout our communication with you and worked to resolve your issue as best as possible. Your reorder was canceled and refunded per your request, and we did our best to assist within our policies. We take all feedback seriously but want to clarify that some of the claims made do not accurately reflect our interactions.
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Jesse A.
May 17, 2025
Tobacco stock as a company is useless to me and they overcharge people.
I ordered a carton of Cheyenne flow flavored which was $17.99 and they had the nerve to charge me $19.99 for shipping to Phoenix, Arizona. I avoided this exact same order from another company many times and was never charged $19.99 for shipping. I called the company and did not get an answer that made any sense and I am pissed and I will never buy anything from them ever again because as far as I’m concerned, they suck.
Response from TobaccostockOct 27, 2025
We’re sorry to hear that you’re unhappy, but unfortunately, the shipping cost you saw is the standard rate for certain states. Please know that you can always reach out to our Customer Service team with any questions or special requests such as canceling an order—we’re happy to help. We also apologize for missing your call; there are other ways to reach us, and we always do our best to reply as soon as possible.
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