Tax Network USAReviews of tnusa.com

I’m a victim of Tax Network USA, they took over $13,000 from me for $700 worth of service. They pressured me to sign under stress, verbally assured a negotiated tax resolution they never pursued or even investigated that I would be eligible for then stalled until my credit card dispute window expired. After months of silence it became clear they had done nothing to earn the fees. I requested a refund repeatedly—no response. They ignored my requests and denied any wrongdoing. After filing with the BBB, FTC, CFPB, and state AGs, I discovered I’m far from alone. Over 40 recent reviews document identical patterns: high-pressure sales, long delays, ghosting, inflated fees, no meaningful tax help. Many of us ended up worse off—with more IRS debt and no service delivered. Be warned: They’ve also retaliated against critical reviews by disclosing client info and threatening defamation lawsuits. Search their BBB and Google responses if you don’t believe it. They’ll assure you on the phone they can take care of everything, read the reviews of what happens after the payment is made.

I signed up with Tax Network USA in December 2024 to help resolve my tax issues. They agreed to deduct $350 every two weeks for 10 payments, starting work immediately. Despite eight payments made, almost no progress occurred. They repeatedly requested documents I had already submitted, and after nearly two months, they asked again for the same updated paperwork. (Pay stubs, utility bill, car note etc.) When I contacted the IRS directly, I was informed that nothing had been done on my case. The IRS also confirmed that no one — including Tax Network USA — had contacted them on my behalf at all prior to April 1st, 2025. Which was contact initiated by me. They did put a POA on the account and that was it. I was told I remained in non-compliant status because I had not filed my 2023 tax return — something Tax Network USA never advised me to do, even though they had my tax transcripts. Shockingly, even after this, Tax Network USA still claimed my Offer in Compromise (OIC) was in its "final stages," despite the IRS confirming no actions had been taken. And since my 2023 return was still not processed I was in non compliant status. (I mailed my return on April 3rd aftet speaking either IRS) After learning the truth from the IRS, I personally stopped collections on my account, and was granted a 30-day extension to file my 2023 return — all without any assistance from Tax Network USA. I then requested to cancel my services with Tax Network USA. In response to this request, they sent me a termination and mutual release agreement. This document required me to waive all claims against them and stay silent about my experience. There was also a clause that arbitration can ONLY be done in L.A at my expense. They also informed me they would not remove their Power of Attorney (POA) from my IRS account unless I signed their agreement — essentially holding my account hostage. I have the emails to show the correspondence. Throughout this time, the only consistent action was collecting payments from my account while providing no real service. Based on my experience, I would not recommend this company. They should be reported to any and every entity allowed, (State Attorney General, BBB, FTC, etc) if they scammed you out of money. Please do thorough research before signing with any tax resolution service, and before you sign anything with THIS company read it thoroughly. Their actions display predatory behavior against vulnerable people. And I plan on reporting them to any agency that holds them in compliance. This reply is misleading. I have documented proof—including emails and screenshots—that contradict what this company is claiming. The IRS confirmed no contact had been made on my behalf, despite the company telling me my case was in “final stages.” They also refused to revoke their Power of Attorney unless I signed a waiver. My review was upheld after independent Trustpilot verification when they tried to have it removed.. I stand by every word of what I am saying it is complete facts.I have the emails and dates of contact with IRS to prove it.

DO NOT TRUST TAX NETWORK USA — YOU’VE BEEN WARNED I rarely leave reviews, but what Tax Network USA put me through demands to be exposed. I hired this company to handle a state tax issue, and it turned into an absolute nightmare. I was never given direct access to the Power of Attorney who was supposedly representing me. Every time I raised concerns about time zone issues (I’m in Massachusetts, they’re in California), I was dismissed and threatened with having my case dropped for simply expecting them to do their job. The agent from the state, Mr. Newell, told me he couldn’t reach anyone at Tax Network USA during morning hours and would get voicemail messages late in the day, long after state offices in Massachusetts had closed. I lost weeks of time because of this blatant disregard for scheduling and communication. Meanwhile, I was forced to spend over $3,000 in rental cars because my driver’s license and vehicle registrations were suspended issues that could have been resolved in a single phone call if this company had done the bare minimum. When I finally spoke to the state directly (something Tax Network USA said would breach my contract), they handled everything in five minutes. That’s right, five minutes. License reinstated. Vehicles back on the road. They lied, delayed, and manipulated me to keep billing another month. I emailed, called, and asked for case updates, silence. I demanded my documents, ignored. This company is a disgrace. Tax Network USA should not be allowed to handle sensitive matters involving people’s finances and lives. Their negligence, dishonesty, and lack of basic human decency is shameful. I am pursuing legal action and will continue warning others about what happened to me. Stay far away.

Do not do business with this company. Their plan consist of having you fill out forms, waiting, not returning any calls or emails and wasting your money/time for no results. I paid six thousand for help. They produced ONE document to show their work which was a useless POA for some imaginary people who do not work for them (I checked). They only responded after I posted to BBB. That should tell you something. They advertise a ton, use boiler room sales, making empty promises and 6 months later...zero. Don't do it. Hire a lawyer or do it yourself.

Tax Network USA replied with contact information to resolve my complaint. I decided to use email that was provided and they didn’t even respond.

They didn't do anything that they promised. they didn't negotiate to lower my debt. they didn't keep me informed on what was going on. When I had not received my return, they just gave me the number to call the IRS.

They did nothing to help resolve my IRS situation. They do not communicate at all. This is the worst, people are anxious, scared, worried about their IRS situation and TNUSA comes and makes people think they can resolve or help and nothing gets done. Took my money and did nothing. I received a letter from the IRS saying I have a payment plan. Gee, I could have set that up myself. They tell you they can reduce the amount due, but they can't, at least not in my case. And I think they know when they can and can't help, but they sell to everyone, even if they can't help. I used them because they were endorsed by a pundit I follow, but I got shafted. Won't do that again.

Terrible terrible terrible. They told me I was “red flagged” by the irs and pressured me to pay them $3,000 within 24 hours or I was on my own. Thank god I arranged two payments with Amex and canceled the 2nd. Once they got their initial payment they told me they need $30,000 to handle my case after review. I told them I was homeless and poor but maintained good credit. They sent me to their “in house” finance guy who took my information and tried to finance me but i only have a PO Box and the lender refused the loan. They told me not to worry and that they won’t “let me down”. Needless to say they did. I tried to contact them and nobody got back to me other than an email telling me to “read my contract”. A few weeks later they sent me a bunch of tax returns to sign which had zero input by me with a letter telling me they had completed their work! These people are terrible. Don’t do business with tax network USA. I hired another company that seems more legit but starting to get the sinking feeling the whole industry is full of promises only to get your money!