Tax Network USAReviews of tnusa.com

I would give it 0 stars if possible. They do not listen to you. If something goes wrong or they are not able to help with your tax problem they will not be honest about that and tell you. Instead they will string you along. Also, I am not sure if they don't take notes about what clients are asking for, if they don't read them after, or what. These people are expert level gaslighters though. No one seemed to know about any previous communication with anyone. Not only that they were not able to deliver on any stated reason we hired them for. Instead we got a list of things they billed us for, some of which we said we did not want and some of which simply was never executed on correctly. Currently I'm waiting to see if they fail to deliver my requested records, as finance is a heavily regulated industry. They have 45 days to respond and I'm currently on day 44. If anyone needs it, here's some info I found helpful: Tax professionals have strict guidelines for responding to records requests, depending on whether the request is from a client or a regulatory agency.Client Requests: Tax professionals must generally provide a client with their records as soon as practicable, but no later than 45 days. This applies to documents pre-existing to the relationship, such as original receipts and prior returns.Regulatory Requests: If the IRS or state taxing authorities issue an audit or summons, response deadlines depend on the specific Information Document Request (IDR) issued, but typically range from 10 to 30 days.The rules governing these requests outline different requirements:1. Returning Client Records (IRS Circular 230)Under IRS Circular 230 (31 CFR 10.28), a practitioner must promptly return any client records needed to comply with federal tax obligations.Disputed Fees: Even if a client owes money for services, the tax professional must return client-provided documents. However, state laws may allow the practitioner to retain their own working papers (schedules, analyses) until fees are paid.Timeframe: The AICPA recommends returning or providing requested records within 45 days, absent extenuating circumstances.2. IRS or State Agency AuditsIf the IRS or a state taxing authority (like the Colorado Department of Revenue) requests documents from a tax professional during an audit or investigation, they will set a strict, legally binding deadline:Information Document Requests (IDRs): These typically demand responses within 14 to 30 days.IRS Summons: A formal summons generally allows a minimum of 10 days from the date of the summons to produce records or testify.3. Record Retention RulesTax professionals are not required to keep all files forever, but they must retain certain records to prove due diligence and aid clients during audits.IRS Requirements: Paid preparers must keep copies of returns (or a list of taxpayer names/ID numbers) for 3 years after the close of the return period.Professional Standards: The AICPA recommends tax practitioners keep records and files for 7 years to ensure coverage for all potential statutes of limitations Just from the Google. I'm not an expert. They are a regulated industry and not only did they mess everything up in my case, but I believe I caught them breaking the requirements established by their regulatory agencies. Also, I've seen other people comment about being ignored. They are currently ignoring me rather than responding despite the fact that I've never yelled or sworn at them. Just relayed what my experience was. Mostly girls in their complaints resolution team that seem to think they can answer once in awhile and choose what they want to reply to rather than just do their jobs like adults. It's embarrassing for women everywhere. So incompetent. Also helpful: They can't ignore you if you have paid them for services. They can be reported to your State Board of Accountancy or the IRS Office of Professional Responsibility. Licensed and professional organizations in finance are set up in such a way that paying clients do have rights and ignoring clients is a reportable thing. Update: TNUSA responded.I now provided my specific details for them, and they are saying they can not find my case, and referring me to their aforementioned team of girls who selectively answer what questions they feel like answering. I talked to Ava and Valerie. Maybe they can provide you with my case number since you can not use my phone number, name, and email address, apparently???

I hired this company in July of last year,was on a payment plan for 3500. During this time I heard from my first case manager a couple times then silence. I recently reached out and have been assigned a new case manager who mentioned in a call my case was pretty much ghosted. She had me do an 843 which I found out only helps with penalties and interest. So I've been waiting this long just to get help with only penalties? I need someone to please help! I am a paying customer!

Absolutely horrible experience. They had the case for over a year, charged an exorbitant amount of money and did nothing for us. We had no less than 5 case managers (seems they have a high turnover). Communication is non existent. We provided everything they asked for and would not hear from them for months until we asked what is going on. We’d have to make an appointment for a phone call to find out the status of our case and would be told “no news is good news”. We ended the business relationship when we were told the IRS offered a payment twice what we had before signing on with Tax Network USA. These guys are bottom feeders, stay far away. We posted a negative review several months ago and got a threatening call from them so we took it down. This review stays up. Don’t waste your money or your time. They also asked for 5 star Google reviews and a video testimonial before they did anything so I would be very skeptical of the 5 star reviews. We have had to hire an attorney to fix the mess they created and will be filing a complaint with the IRS and a lawsuit to recover what was paid to them.

I am writing to formally address my dissatisfaction with the services provided by Tax Network USA and to request a refund for the fees I have paid this company. I began working with Tax Network in 2023. After an initial period of payments, I had to pause services due to financial constraints, and nothing was done. Unfortunately, desperate for relief, on March 24, 2025, I rehired them with a payment of $1,800, followed by monthly charges of $250. I have paid them a total of $4,000, yet no competent work has been performed on my behalf whatsoever. I was contacted by Aaron on Christmas Eve 2025 and was told that an additional $3,500 was required, including an immediate $500 payment. On top of the 2000, I still owed them. Despite making that payment, I still received no results. So I stopped payments and tried to recover my loss from the bank to no avail. I sent them 150+ pages of IRS documents, tax return information, deductions, and everything necessary to complete the proper tax returns. Instead, I received a child's interpretation of my returns, claiming I owed five figures, absolutely preposterous. Furthermore, I received five tax returns that they sent to me, which contained no deductions and inaccurately claimed that I owed the IRS a five-figure balance. I had identity theft in 2023 that was extremely important but never addressed, and is still very serious to this day. I continue getting letters from the IRS demanding payment because of their incompetence, and I am still suffering today. In conclusion, do not use this company under any circumstances; they will steal your money and give you nothing in return. I demand a full refund. Send me a check. I don’t trust you with a debit card. I am thoroughly disgusted with this company.

we have given them $63,000 and our case has been with them for over two years, they have done zero for this money, all the promises to reduce your debt to the IRS are complete baloney. They never do anything, they never contact us and when we do contact them, they never call you back or they book appointments with you and then don't turn up for them, they have made our situation far worse than it was to start with as we now owe a further two years in interest. They do not give you one point of contact, so each time you call you speak to a different person, who tells you they are near to a resolution. This is totally untrue. I wish I had given the IRS the $63,000 I gave them and just tried to sort a resolution out with the IRS myself. Please don't trust them, they will just take your money and do nothing. We are going to have to call the IRS ourselves and see what we can arrange. There is no chance of getting any of our money back from TNUSA as they just say it was all used for billable hours. Total garbage but we can't prove they are lying. I am writing this to warn others not to even consider dealing with these criminals

Did nothing for me but made me do a lot of scans and paperwork for nothing. They couldn't help me but took my money fast enough with empty promises left behind. Maybe they could help, but take the money they want and put it towards your taxes. Ha, that's what i should have done ...

Almost 4 years and $14,000 and all they did was file 4 years of back taxes. Totally incompetent. I had at least 6 different case workers. I couldn't even talk to them unless a made an appointment ( usually a week out) with 2 very rude receptionists threatening to hang up on me when I expressed my frustration with this company. I originally hired them to negotiate my 2018 taxes due to capital gains and file 4 years of back taxes where I didn't owe any money for 2019-2022 in April of 2022 at a cost of $3,800. I got a new credit card to pay off what I owed the IRS in 2023. Tax Network USA legal team called me and said the IRS was going to put a huge lien on my property and they needed $20,000 to save me from that happening and needed to be done the next day. I said a didn't have it and my credit limit was $10,000. They took that plus $200 from another credit card and not 1 peep or piece of paper or communication from them after that. Crickets. I continued calling. Linsey Green was my 4th or 5th case worker. She was somewhat helpful in getting my 2021 and 2022 taxes filed. Tax accountant used by Tax Network USA who signed my 2022 taxes did my 2023 taxes for free apologizing for my case taking so long. Next call I made. I had a new case worker: Thomas Bruce. Not helpful. Telling me to trust him and that He wanted to get my case finished. Still nothing. Had someone else do my taxes for 2024 due to their incompetence obviously. They were filed in September 2025. Talked to Thomas Bruce. He said they have not showed up as filed. Really! That was several months back and forth by email/text. Then I get an email Thomas sent saying it was completed by their legal department and I needed to sign it. I told him it was not completed and lacked some income data. He requested the closing amounts for 2 small saving accounts for 2025 which I sent him in 2 days after that. That was Jan/Feb of 2025. Since then, not a peep. Issue still not resolved. This company's behavior is borderline criminal. Find another accountant.

I saw an ad on a media outlet and called for a free consultation. The gentelman listened to my tax problem,assured me that my situation was an easy fix since I had court documents stating I wasn’t liable, and they’d put someone on it ASAP. I paid $3250, signed engagement papers with their company and essentially played phone tag for a couple of months and continued to receive notices from the IRS on the matter. Taxnetwork USA never made any effort on my behalf other than the initial intake. My husband wrote a review about Taxnetwork USA stating our dissatisfaction with their lack of service. Upon that review hitting their radar, I received a message from a management specialist. She said I could sign a termination agreement and they would return less than half of my payment in 3-5 days. After a month I reached out again and she said she couldn’t find it, but in the meantime, she’d send me another one and that my husband needed to remove his poor review. I responded that so far, his review still held true. That their company has no follow through. Since then she has ghosted me completely. Even though I have a printed copy of the signed termination agreement and all her emails that prove this review is more than accurate. Please Never Use This Company. They will take your money- and they do not care!