Titanium Smart HomeReviews of titaniumllc.com

David has been Amazing. He truly believes in superior customer service. He is very professional and knowledgeable. One HONEST and very Thorough employee.

It was an adventure trying to get everything set up with payments and security cameras but now that I have all my equipment I’m fine. Most of my problems came with the representative. The people that installed my equipment were great. If could have made the process of getting scheduled and getting the cameras before a couple months they would deserve 5 stars

The gentlemen gave great customer service and worked very effectively and efficiently

Titanium has good services, professionalism, and great customer service. They also have great prices and the best deals thats affordable for everyone and won't break your pockets.

Good services, professionalism, great customer service. Good prices.

Very kind and tried to work as fast as they could. They were very informative on everything they were doing.

Sales reps will tell you whatever they need to tell you (I was lied to) to get your signature all the way up to the training mgr Adonis, who scammed me with his promises of aid when needed then bailed. There install techs are great people (if/when they get scheduled an install), only seemingly good people, but they don't trust the company or the reps. The home office staff can be rude, unprofessional. If you have an equipment issue or anything else on the weekend and call in for support....you're on your own, no staff. What you will get is an answering service that can do nothing but apologise. Slow to respond to emails. Do ask for a name when you call, should you need to refer to them again, you'll get silence and no answer. Knowing what I know now....I wanna trade it all for a guard cat.

I have rated Titanium 4 stars because of the issues I had with the installed system and getting service immediately following the installation. There were issues with the system going off in the middle of the night with a panel tampering alarm and also with one of the sensors that kept losing connection with the system. I placed the service calls and didn’t hear anything back from Titanium to schedule the technician to come back to fix the issues. I tried several times and finally after yelping them they called me. The person that called me was their newly hired Service Operations Manager who was hired to correct their poor service response. He apologized and got the tech scheduled immediately. Their techs were first rate, just getting a response and schedule was the issue. I made one other service call which was taken care of much better. I like the system and the techs, the operations manager seemed to be making the changes needed to improve their service operations.