David Mitchell S.
The shipping and delivery was atrocious
The shipping was atrocious! The driver acted as though she was doing me a favor by making the delivery! Though it was raining, she initially delivered one set of tires, my wife had to flag her down to get her to search the truck for the second set! Upon delivery of the second set I inspected both sets for any obvious damage or wear being as this shipment had been misrouted back and forth, and from place to place other than to the addressee, creating serious delay, according to the tracking. And the driver appeared to have a problem with my inspecting the tires, and began making unprofessional comments. Upon leaving she scurried away like a person with anger issues! I also took screenshots of the changes that were made to the tracking data which serves as proof of tracking manipulations. Though the purchase process was fine, the shipping and delivery cast a shadow and is in need of serious improvement! I placed this order Jul 2 and didn’t receive the tires until jul 12th. That’s how long I was stranded.
Response from TireMartJul 23, 2024
We certainly do apologize on behalf of the carrier for the most unpleasant delivery experience! Rest assured that that is not the norm and that such issues are indeed reported regularly for quality assurance purposes, so much so that we're confident you'll not have a negative experience like that in the future! Regarding the shipping time itself, note that you placed the order on the 3rd during the evening; the order was shipped out on 5th as expected and did arrive on the 12th. We do believe that the shipping time was acceptable considering the holiday weekend, but we can advise that we usually achieve quicker delivery times - the tires in question just so happened to be only available at a far-away warehouses, unluckily. Please know that we're consistently taking steps to learn and improve our operations and logistics, so we're confident you'll find the shipping performance to be more impressive in the future! Thank you for your insight and understanding.