Brian K.
Worst Tire Buying Experience I’ve Had
It has been an entire month dealing with TireMart, and this has been one of the worst customer service experiences I’ve ever had. They started by shipping me the wrong size tire, which I returned immediately. From that point on, everything went downhill. I have called repeatedly, and no one ever answers the customer service number they provide, so don’t expect to actually get help when there’s a problem. I’ve had to send emails almost every single day just to try and get any kind of response. The replacement tire was supposedly going to ship out two weeks ago… still nothing. To make it even worse, they sent me a tracking number two weeks ago, and then it was cancelled the very next day. So just because you get a tracking number from this company does not mean your order is actually coming. Here’s the kicker: the only way I was able to get a real person on the phone was by calling the new sales department and pretending I was buying another tire, then demanding they handle my issue. That should tell you everything you need to know about how they prioritize customers. After weeks of chasing them down, I’m finally told my order can’t even be fulfilled due to a “stock issue.” So after a month of waiting, returning their mistake, and doing all the follow-up myself, I’m left with nothing. This entire situation could have been avoided with basic competence and communication. Instead, it’s been a complete waste of time. Customer service is terrible, response time is unacceptable, and the lack of accountability is unreal. I will never buy from TireMart again. Save yourself the headache and take your business somewhere that actually values its customers. Update to reply to your reply. The returned tire showed delivered to your warehouse for almost a week before you found it. I have the tracking and emails where you didn’t answer. The phone just continues to ring when called and the online chat often says no one is there in the middle of the work day during the work week. When it was realized that there was a stock issue I should have been notified immediately, not days later and especially not with me having to reach out first. This problem has taken right at a month to finally get a resolution. Of which I got my money back on 1 tire because your solution was to just put a different tire on instead of having a matching set like I ordered. If I knew that I couldn’t get a matching set of that tire I would have ordered a different matching set. Still worst tire buying experience and I was truly disappointed because I have bought many tires with you but the way this was handled really made me rethink things. Now your reply lets me know I am definitely doing the right thing.
Response from TireMartApr 17, 2026
We'd like to start by pointing out that you've had a handful of orders with us, all of which were successful and without issue. Furthermore, in this case you purchased 4 tires and received only 1 incorrect tire by an unlucky accident - as soon as you reported the issue, we attempted to resolve it with a Free Return and subsequent replacement. We do acknowledge the issue and apologize to you about it, but issues like this are not the norm and our effort to help you was genuine! The issue was reported on March 28th, the replacement was created on the 9th as soon as your return was actually received and processed. Sadly, despite our attempt to expedite the replacement - hence the tracking number being provided immediately - we later heard back from the warehouse that a stock issue occurred. There was an attempt to locate and procure an additional tire, however it sadly failed. Now, we did reply to every single phone call, live chat and email as soon as we could. The delays you experienced are not acceptable and we take accountability for them, and are in the process of making improvements to our operating capacity and methodology. With that said, you did not "wait weeks" to hear from us, and our sales queue simply has less people calling than the main one, there's no conspiracy to be had. Overall, your frustration with the unlucky issue and subsequent stock problem are understandable, and we do agree that the overall communication delays were not up to par. With that said, again, you've had a history of successful orders with us that do show consistency in both competence and communication, so we do kindly implore you to not come to the harshest possible conclusion. Thank you for your understanding and we do apologize once again.