Richard T.
Customer service/ Action
I ordered tire to do from them. I used there finance. page to pay for them. I was supposed to be charged one amount for the initial payment. Turns out I was charged a totally different amount. I contacted the finance company they said in a email it was tirebros that had that amount up on their page not them. Well contacted them I was told that they don’t now anything about it and I have to reach out to someone else who handles that. Long story short neither fiancé company or this company caress about their customers. This will be last time I go throw them for tires. Alex from tirebros is working on my charge very helpful. I didn’t get refund they said it will be taken off my total amount. Plus they supposed to give me tire protection on top of it. We’ll never received anything on it. Nor I have received a receipt on the tires. I will not be going throw them again nor will I recommend them. Definitely take caution in them. Oh one more thing when ship tires lol this is funny I received 3 of them then waited 2 days for fourth tire. What they should do is wrap them in pairs then FedEx has to use on tracking for set of 2.
Response from TireBros24Aug 11, 2026
Thank you for your feedback. We’re sorry for the confusion regarding the initial financing payment. Financing terms and payment amounts are handled through the financing provider, but we understand how frustrating it can be when the information is unclear. We’re glad Alex has been able to assist you, and he is continuing to work with you to help get the charge clarified and resolved. We appreciate your patience and the opportunity to make this right.