TinycraftReviews of tinycraft.co

Response from TinycraftSep 14, 2026

Hi Vinnie, We’re very sorry for the long wait and for the lack of proper tracking information. This is certainly not the kind of experience we want our customers to have. Unfortunately, in very rare cases, packages can get lost or delayed during delivery. This is not something that normally happens with our shipments. We’re really sorry this happened with your order, and we want to make it right. Please send us your order number at [email protected] We’ll send a new package with the same items using express shipping so you can receive it as soon as possible. We really want to get this resolved for you. Thank you for your patience and for giving us the opportunity to make things right. Warm regards, The TinyCraft Team

Response from TinycraftSep 14, 2026

Hi Ji, We’re really sorry to hear about your experience. This is not the kind of experience we want our customers to have. We’d really appreciate the opportunity to look into what happened and make things right. Unfortunately, we’re unable to identify your order from the information provided in your review. Could you please share your order number with us here or email us at [email protected]? We’d like to get in touch with you and investigate this properly so we can work toward resolving the issue as soon as possible. Warm regards, The TinyCraft Team

Response from TinycraftSep 14, 2026

Hi Jessica, We’re very sorry that your experience wasn’t what you expected. We understand how frustrating it must have been to wait so long, receive a box that appeared to be mislabeled, and find that some parts were missing. Regarding the box, the front uses our general TinyCraft branding, while the product details are printed on the side of the box. We’re sorry if this caused any confusion when your order arrived. As for the missing parts, we carefully check each order before shipment. However, in very rare cases, some parts can still be missed due to human error. If this ever happens, we always provide free replacements with free shipping for any missing parts. We’re glad our team was able to resolve the issue and provide you with a full refund. We also understand your concern about the price. Our products are higher quality, and our kits include extras such as glue and tweezers. They also come in gift-ready packaging, adding more value to the overall kit. Thank you for your patience and for taking the time to share your feedback. We really appreciate you giving us the opportunity to make things right. Warm regards, The TinyCraft Team

Response from TinycraftSep 14, 2026

Hi Dennis, We’re really sorry that the Tailor’s Atelier kit didn’t meet your expectations. We understand your disappointment, especially regarding the differences you noticed compared with the Grand Townhouse kit and your concerns about the pricing. We always make sure to clearly include the product details and specifications in the product description so customers can have a better understanding of what to expect before placing an order. We’re sorry if the information did not fully match your expectations in this case. We also understand your concern about pricing. Our products are higher quality, and our kits include extras such as glue and tweezers. They also come in gift-ready packaging, adding more value to the overall kit. We’re glad our team was able to get in touch with you and resolve the issue. We appreciate you giving us the opportunity to address your concerns and make things right. Thank you for your patience and for taking the time to share your feedback. It helps us understand where we can improve. Warm regards, The TinyCraft Team

Response from TinycraftSep 15, 2026

Hi Sue, We’re very sorry that the product wasn’t what you expected. We understand your disappointment. We’ve also made some changes to the images and information on our website to make the product details clearer and help avoid any further misunderstandings. We’re also very sorry that your order took longer than expected to arrive. In rare cases, packages can be delayed due to unforeseen circumstances with the carrier, and unfortunately, this part is not always within our control. We sincerely apologize for the inconvenience and frustration this delay caused you. We’ve checked with our customer service team regarding your concerns and have discussed the situation with them. We’re sorry that you felt you weren’t getting a response, and we’d really like the opportunity to make things right for you. Please contact us at [email protected] so we can discuss the possible options with you and work towards a resolution. Thank you for your patience and for taking the time to share your feedback. We really appreciate it and will use it to improve our customer experience. Warm regards, The TinyCraft Team

Response from TinycraftSep 15, 2026

Hi Patty, We’re very sorry that your order took so long to arrive and that the tracking information wasn’t working properly. This is not the kind of experience we want our customers to have. In rare cases, packages can be delayed during delivery. Unfortunately, these delays can sometimes occur with the courier and are not always within our control, but we’re genuinely sorry that you had to deal with this. We also understand your concerns about pricing. Our products are higher quality, and our kits include extras such as glue and tweezers. They also come in gift-ready packaging, which adds more value to the overall kit. We’ve checked with our team and can confirm that your order has now been delivered. However, since you had to go through this, we’d really like the opportunity to make things right for you. Please contact us at [email protected] so we can discuss the situation with you and see what options we can offer to help resolve your concerns. Thank you for your patience and for taking the time to share your feedback. We really appreciate it, and your feedback helps us continue improving the shipping experience for our customers. Warm regards, The TinyCraft Team